Service Advisor - Harley-Davidson

Bull Falls Harley-Davidson of Wausau; Rothschild (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) retirement plan with company</n

Job summary

Bull Falls Harley-Davidson of Wausau in Wisconsin is seeking an experienced Service Advisor and/or Parts specialist to join our high-volume dealership. You will assist the service/parts department, diagnose issues, estimate costs, and communicate timelines to customers in a busy environment.

We offer competitive base pay with commission, 401(k) with company match, health/dental insurance, life insurance, paid vacation, employee discounts, and ongoing training.

Qualifications

• Strong communication and customer service skills.
• Motorcycle riding experience and Harley-Davidson knowledge preferred.
• 1+ year experience in service advisor or parts, or training from related fields.
• Ability to work with a diverse customer base.

Responsibilities

• Assist parts & service director in maintaining a smooth running and efficient service/parts dept, with a high degree of customer satisfaction.
• Diagnose problems accurately, and clearly describe them on the repair order.
• Estimate repair costs and job completion times at point of sale. Clearly communicate them to customer.
• Assign jobs to technicians based on skill level and current resource utilization.
• Review work-in-progress to ensure quality and timeliness.
• Determine correct part numbers on repair orders and assist the parts department.
• Work directly with customers on Parts & Accessories purchases.
• Perform cashier functions, as needed.
• Make estimates for internal trades and damage repairs.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick and efficient handling of warranty items,
• Become familiar and efficient with all phases of the computer system.
• Handle phone calls promptly and efficiently.
• Maintain a clean and well stocked department.
• Assist in department inventory management.
• Stay up to date on product knowledge and monthly Harley-Davidson training.

Skills

Communication skills

Customer service

Harley-Davidson knowledge

Motorcycle riding experience

Education

High school diploma or equivalent

Job description

Bull Falls Harley-Davidson of Wausau, WI has a great opportunity for an experienced Service Advisor and/or Parts specialist to join our dealership! Bull Falls Harley-Davidson is a high performing dealership that strives for excellent customer service, and we would like you to join our team. Because we are a high volume dealership that stays busy year-round, we are looking to add an experienced Service Advisor/Parts Associate who can help drive our departments to the next level. We offer a competitive base pay plus commission, 401k with generous company match, paid vacation, health insurance, employee discounts, life insurance, and onsite training.

Job Requirements

• Motorcycle riding experience and knowledge is preferred
• At least 1 year of previous Service Advisor/ Parts experience preferred but, we can train candidates from other industries such as automotive, powersports, or marine.
• Knowledge and experience with servicing Harley-Davidson motorcycles is a plus.
• Superior communication and customer service skills.
• Ability to get along with a broad customer base.

We Offer

• Competitive base pay with commission
• Ongoing professional training
• Medical & Dental Insurance
• 401(k) Retirement w/company match
• Life insurance
• Employee discounts
• Paid Vacation

Responsibilities

• Assist parts & service director in maintaining a smooth running and efficient service/parts department, with a high degree of customer satisfaction
• Diagnose problems accurately, and clearly describe them on the repair order
• Estimate repair costs and job completion times at point of sale. Clearly communicate them to customer
• Assign jobs to technicians based on skill level and current resource utilization
• Review work-in-progress to ensure quality and timeliness
• Determine correct part numbers on repair orders and assist the parts department
• Work directly with customers on Parts & Accessories purchases
• Perform cashier functions, as needed
• Make estimates for internal trades and damage repairs
• Open & close all customer paid, warranty, and internal repair orders
• Follow procedures for quick and efficient handling of warranty items,
• Become familiar and efficient with all phases of the computer system
• Handle phone calls promptly and efficiently
• Maintain a clean and well stocked department
• Assist in department inventory management.
• Stay up to date on product knowledge and monthly Harley-Davidson training.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Education: High school or equivalent (Preferred)

Experience: Service Writing: 1 year (Preferred)

Service/ Parts: 1 year (Preferred)

License/Certification: Motorcycle License (Preferred)

Work Location: In person

Bull Falls Harley-Davidson 1570 County Rd XX Rothschild, WI54474