Service Advisor

Ghent Motor Company; Greeley (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Competitive wages

Paid time off and vacation

Growth opportunities

Job summary

Ghent Motors is seeking a Service Advisor to own the customer experience in the service lane. You will be the first contact, guiding customers through offerings, scheduling, and service needs.

Responsibilities include managing drive lane flow, ensuring courteous service, and keeping owner inquiries well addressed. Join a growing team in a fast-paced dealership environment.

Qualifications

• Experience as a Service Advisor or similar role.
• High school diploma or equivalent required.
• Excellent customer service skills are essential.
• Basic computer skills.
• Positive, friendly attitude with a service focus.
• Ability to thrive in a fast-paced environment.
• Excellent spoken and written communication skills.
• Team player who collaborates well with others.
• Valid driver’s license required.
• Ability to learn new repair procedures and use diagnostic tools.

Responsibilities

• Oversee drive lane flow to ensure prompt, courteous service.
• Own the customer’s experience and support dealership impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians’ time is efficiently scheduled and sold to customers.
• Distribute work among technicians to optimize service throughput.

Skills

Customer service

Communication

Team player

Positive attitude

Fast-paced environment

Problem solving

Learn new technology

Oral and written communication

Education

High school diploma or equivalent

Tools

Electronic diagnostic equipment

Job description

Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Ghent Motors is seeking Service Advisor to help expand our growing Service department.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.

What we offer:

• Medical and Dental
• 401K Plan
• Competitive wages
• Paid time off and vacation
• Growth opportunities

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Previous experience as a Service Advisor
• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver’s license
• Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.