AUTO SERVICE Service Advisor

Jim Glover Auto Family; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full time

Health, Medical and Dental

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Job summary

Jim Glover Auto Family is seeking a Service Advisor to initiate and process repair service requests, support the Service Department admin, and keep customers informed of work progress.

The role emphasizes effective communication, ownership of the customer experience, and collaboration with technicians and dealership teams to ensure smooth service operations.

Qualifications

• Organized, friendly personality essential for customer interaction and multitasking.
• Proven ability to lead or supervise others in a service setting.
• Strong time management ensures timely service and workflow.
• Excellent communication with customers to explain services and options.
• Professional appearance expected in a retail automotive environment.
• Track record of service and sales success in a fast-paced shop.
• Demonstrated positive customer satisfaction outcomes.
• Team player who stays motivated and supports colleagues.
• Ability to work with minimal supervision.
• Valid driver’s license and clean driving record is required.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and leave a positive dealership impression.
• Provide concierge support for owner inquiries, by phone or in person.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claim administration and training of service staff.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factory partners and foster positive employee relations.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Consistent record of service and sales

Strong customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Job Summary

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress.

• Full time


• Health, Medical and Dental


• Paid time off and vacation


• Growth opportunities


• Employee vehicle purchase plans


• Family owned and operated


• Long term job security


• Flexible Work Schedule

Job Summary

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress.

Benefits

• Full time


• Health, Medical and Dental


• Paid time off and vacation


• Growth opportunities


• Employee vehicle purchase plans


• Family owned and operated


• Long term job security


• Flexible Work Schedule

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensure the daily inventory of technicians' time is consistently sold to service customers


• Distribute work between technicians efficiently


• Answer technical questions about vehicle problems, warranties, services, and repairs


• Maintain Customer Success Index at or above company standards


• Assist in diagnosing vehicle problems; order parts and tools as necessary


• Oversee administration of warranty claims as well as training and supervising of service department


• Reinforces company policies and adheres to company standards


• Encourages compliance with applicable laws and regulations


• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance


• Consistent record of service and sales success


• Strong record of positive customer satisfaction results


• Team oriented and self-motivated


• Able to work with little supervision


• Clean driving record and valid driver’s license

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.