Service Advisor

Mt. Washington Pediatric Hospital; Grapevine (TX); On-site; USD 67,000 - 89,000; Full time

Benefits offered by this job

Paid training

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays and vacation days

Discounts on vehicles

Job summary

Principle Volkswagen of Grapevine is seeking an exceptional Service Advisor to join our fast-growing team. You will be the frontline liaison between customers and technicians, greet clients, document service concerns, write repair orders and guide vehicles through the service process.

Ideal candidates have at least 1 year in auto service or sales, are fluent in English, present professionally, and maintain a clean driving record.

Qualifications

• Customer service experience or aptitude.
• Strong communication with customers and team members.
• Proficiency in English for clear interaction.

Responsibilities

• Greet service customers on arrival.
• Document service concerns accurately.
• Initiate automotive service by identifying problems and requests.
• Coordinate with technicians to address concerns.
• Communicate updates to customers throughout the process.
• Meet and exceed service goals set by management.
• Delight customers with a positive service experience.

Skills

Customer service

Communication

English proficiency

Problem solving

Teamwork

Job description

• Location 2351 William D Tate Ave,,Grapevine, TX, 76051,United States

Contact information

• Name Talent Team
• Email [e-mail]

Description

Principle Volkswagen of Grapevine

Average Earning Potential is 6,000K to 8,000K a month

Who You Are

Principle Volkswagen in Grapevine is seeking an exceptional Service Advisorto join our rapidly growing dealership. You are a self-starter who enjoys solving problems and managing many different projects at once. You understand the value of procedures, and yet you know when to think outside of the box. You are known for your insights and high integrity; your team relies on you to manage many projects that are your customers’ vehicles, and to deliver the vehicles back to the customer on time. You are constantly growing and learning, and expanding your knowledge. You value the opportunity to provide exceptional service, ensuring your customers are safe in their vehicles. You maintain a strong level of enthusiasm, positivity, and productivity with other associates throughout the dealership.

What We Offer

• Air-conditioned and Heated state-of-the-art shop with lots of work available!
• Continuouspaid trainingto enhance your skill set.
• Highly productive shop - lots of customers and growing fast.
• Growth opportunities with a company that believes in growing and investing in its people.
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan.
• Paid Holidays and vacation days
• Discounts on new and used vehicle purchases.
• Discounts on parts and services.

Requirements

Job Summary: The Service Advisoris a front line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.

Responsibilities of the Service Advisor:

• Enthusiastically greet the service customers upon arrival.
• Effectively document service concerns.
• Ability to initiate automotive service and repairs by ascertaining performance problems and service requests.
• Coordinate with Certified Technicians to address service concerns.
• Communicate with customers throughout the service process.
• Must meet and exceed service goals set by management.
• Exceed the customer’s expectations as to the overall experience.

Qualifications of the Service Advisor:

• OEM experience preferred not required.
• 1+ years auto service or sales experience required.
• Must be proficient in English.
• Professional personal appearance.
• Ability to work comfortably with the public.
• Clean driving record and a valid driver license.
• Clear the criminal background and pre-employment drug screen

Summary

About Our People

We recruit and hire the top talent in the industry. We invest in our people through dozens of training programs offered internally and externally. Principle Auto understands the importance of taking care of its associates and maintaining the unique culture that fosters exceptional care for our guests.

Principle Auto maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE