Service Advisor

BMW of Asheville; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group seeks a Service Advisor to own the customer experience in the service lane, greeting vehicle owners, explaining repairs, and coordinating with technicians to ensure timely service.

You will be the first contact for customers, delivering courteous service and accurate information about vehicle maintenance and repair options. This role includes benefits and a competitive pay range.

Qualifications

• Organized and friendly personality.
• Fantastic communication skills with customers.
• Time management skills.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by performing tasks that leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

Friendly personality

Customer service

Time management

Professional appearance

Driving record check

Pre-employment screening

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

FIELDS AUTO GROUP

Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort.

What We Offer

• Medical


• Dental


• Vision


• Short and Long Term Disability


• Paid Basic Life Insurance


• 401(k) Plan


• Personal Time Off


• Growth opportunities


• Paid Training


• Employee vehicle purchase plans


• Family-owned and operated


• Health and wellness


• Saturday Lunches


• Discounts on products and services

**PAY: 80,000 - 95,000

Responsibilities

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled


• Ensure that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Acceptable motor vehicle driving record according to dealership guidelines


• Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear.


• The employee frequently is required to stoop, kneel, crouch, or crawl.


• The employee is occasionally required to sit.


• The employee must regularly lift and/or move up to 40 pounds.


• Specific vision abilities required by this job include close vision and depth perception.


• Test driving customers’ vehicles

Work Environment

• While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.


• The noise level in the work environment is usually moderate.