Service Advisor

J.B.A. Kia; Glen Burnie (MD); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life + AD&D insurance

Disability & illness insurance

PTO with annual renewal

Holidays

401(k) with company match

Vehicle/service discounts

Ongoing training & development

Weekends off

Job summary

J.B.A. Kia is expanding with a brand-new location and seeking a dedicated Service Advisor to be the main contact for customers. You will ensure vehicles are serviced efficiently while maintaining exceptional customer satisfaction.

Expect a starting salary of $52,000 with a monthly commission, comprehensive benefits, PTO, holidays, 401(k) with match, and employee discounts. Weekend shifts are off, and a positive team culture awaits you.

Qualifications

• 2+ years in automotive service is preferred but not required.
• Familiarity with Reynolds & Reynolds systems a plus.
• Excellent communication with customers and teammates.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of the drive lane to ensure prompt service.
• Own the customer experience and complete additional tasks for satisfaction.
• Provide concierge support for owner inquiries by phone or in person.
• Manage technicians' time and distribute work efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing problems and ordering parts/tools as needed.
• Oversee warranty claims and supervise the service department.

Skills

Customer service

Time management

Communication

Team leadership

Professional appearance

Problem solving

Attention to detail

Self-motivation

Tools

Reynolds and Reynolds

Job description

Are you passionate about helping people stay on the road and continue doing the things they love? We want you to join our family at our brand-new location, J.B.A. Kia! We are looking for a dedicated Service Advisor to join our team. In this role, you will be the key point of contact for our customers, ensuring their vehicles are maintained and repaired efficiently and effectively. Your main goal will be to keep our customers' lives moving smoothly, so they can focus on what matters most to them. If you have excellent communication skills, a knack for problem-solving, and a commitment to customer satisfaction, we want to hear from you!

Benefits:

• Competitive Pay ($52,000 is the starting salary plus a monthly commission)
• Health, dental, and vision insurance (single or family)
• Life and AD&D insurance (single and spouse, or child)
• Disability, cancer, critical illness, and other insurances through American Fidelity
• Competitive PTO that renews annually!
• Holidays
• 401(k) with a company match
• Employee discounts on vehicles and servicesOngoing training and professional development opportunities
• Weekends off

Responsibilities:

• Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers are not mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Efficiently distribute work among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee the administration of warranty claims and supervise the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory representatives and foster positive employee relations.

Qualifications:

• Reynolds and Reynolds experience, preferred but not required
• 2+ years working in the automotive service industry
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Join us at J.B.A. Kia and be part of a team that values your skills and dedication, helping our customers stay on the road and enjoy their journeys!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.