Service Advisor

Gill Automotive Group; Gilroy (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Incentives

Insurance: medical, dental, vision

401(k) with company match

Paid time off

Ongoing training and development

Employee vehicle purchase & service di

Free College Education courses

Job summary

Gilroy Chevrolet Cadillac is seeking an Automotive Service Advisor to act as the main liaison between customers and service technicians, understand concerns, and guide maintenance recommendations. This role emphasizes clear communication and high customer satisfaction in a fast-paced dealership environment.

The ideal candidate will have strong automotive knowledge and exceptional communication skills, with a commitment to meeting CSI and service goals.

Qualifications

• 2+ years of experience as an Automotive Service Advisor, preferably in a dealership.
• Strong understanding of automotive systems, maintenance schedules, and repair processes.
• Experience writing repair orders and preparing service estimates.
• Proven ability to deliver high-quality customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple customers and repair orders efficiently.
• Proficiency with dealership management systems and basic computer applications.

Responsibilities

• Greet customers in a friendly, professional, and timely manner.
• Consult with customers to identify vehicle concerns and service needs.
• Prepare accurate repair orders with clear documentation of customer concerns.
• Recommend manufacturer-required maintenance and additional services based on vehicle condition and mileage.
• Provide detailed estimates for labor, parts, and repair timelines.
• Serve as the communication link between customers, technicians, and the parts department.
• Monitor vehicle progress throughout the repair process and provide status updates to customers.
• Explain recommended repairs and maintenance in a clear, professional manner.
• Review completed services and final invoices with customers at the time of delivery.
• Address customer questions and concerns promptly to ensure a positive service experience.
• Maintain thorough and accurate customer and vehicle service records.
• Support service department goals for customer retention, CSI, and revenue performance.
• Ensure compliance with dealership policies, OEM standards, and warranty procedures.

Skills

Customer service

Communication

Organizational skills

Driver's license

Education

High school diploma or equivalent

ASE certification (preferred)

Tools

Dealership management systems

TEKION / DMS

Job description

Job Title: Automotive Service Advisor
Location: Gilroy Chevrolet Cadillac
Department: Service
Employment Type: Full-Time, Monday - Friday, Saturday Rotation

Position Overview:

Gilroy Chevrolet/Cadillac is seeking a professional, customer-focused Automotive Service Advisor to join our service team. The Service Advisor plays a critical role in delivering an exceptional ownership experience by serving as the primary liaison between our customers and service technicians. This position is responsible for understanding customer needs, recommending appropriate maintenance and repair services, and ensuring clear, timely communication throughout the service process.

The ideal candidate brings strong automotive knowledge, excellent communication skills, and a commitment to delivering a high standard of customer satisfaction consistent with dealership expectations.

Key Responsibilities

• Greet customers in a friendly, professional, and timely manner

• Consult with customers to identify vehicle concerns and service needs

• Prepare accurate repair orders with clear documentation of customer concerns

• Recommend manufacturer-required maintenance and additional services based on vehicle condition and mileage

• Provide detailed estimates for labor, parts, and repair timelines

• Serve as the communication link between customers, technicians, and the parts department

• Monitor vehicle progress throughout the repair process and provide status updates to customers

• Explain recommended repairs and maintenance in a clear, professional manner

• Review completed services and final invoices with customers at the time of delivery

• Address customer questions and concerns promptly to ensure a positive service experience

• Maintain thorough and accurate customer and vehicle service records

• Support service department goals for customer retention, CSI, and revenue performance

• Ensure compliance with dealership policies, OEM standards, and warranty procedures

Qualifications:

• 2+ years of experience as an Automotive Service Advisor, preferably in a dealership environment

• Strong understanding of automotive systems, maintenance schedules, and repair processes

• Experience writing repair orders and preparing service estimates

• Proven ability to deliver high-quality customer service in a fast-paced environment

• Strong verbal and written communication skills

• Excellent organizational skills and attention to detail

• Ability to manage multiple customers and repair orders efficiently

• Proficiency with dealership management systems and basic computer applications

• High school diploma or equivalent required

• Valid driver's license with an acceptable driving record

Preferred Qualifications:

• Experience with Chevrolet and Cadillac warranty procedures and dealership service operations

• Familiarity with TEKION or similar DMS platforms

• Strong track record of meeting CSI and sales performance goals

• ASE certification or other automotive credentials is a plus

Compensation and Benefits:

• Competitive base pay plus performance incentives

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing training and professional development

• Career advancement opportunities within a growing dealership organization

• Employee vehicle purchase and service discounts

• Free College Education courses for employees and their family members.

Why Join Gilroy Chevrolet/Cadillac:

At Gilroy Chevrolet/Cadillac, we are committed to providing a first-class customer experience and creating a supportive, professional workplace for our team. We believe our employees are the foundation of our success, and we invest in their growth, development, and long-term career opportunities.