Service Advisor

Mobility Works; Fort Worth (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

MobilityWorks in Fort Worth, TX seeks an experienced Service Advisor to manage the service schedule, drive customer pay and warranty work, and optimize shop workflow. You will engage customers, greet arrivals, and coordinate parts and transport with the Service Manager, while ensuring accurate client data in Salesforce.

The role requires a high school diploma or GED and 2–3 years in automotive repair management, with strong communication skills and a team-first attitude.

Qualifications

• High school diploma or GED is required.
• 2-3 years of experience in automotive repair management.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Build and maintain the service scheduler daily, handling customer pay and warranty work.
• Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.
• Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work.
• Communicate daily appointments and necessary hours to fill the scheduler in Salesforce.
• Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information.
• Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins.
• Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible.
• Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair.
• Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed.

Skills

Repair management

Customer communication

Interpersonal skills

Education

High school diploma or GED

Job description

Responsibilities:

As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following:

Build and maintain the service scheduler daily, handling customer pay and warranty work.

Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.

Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work.

Communicate daily appointments and necessary hours to fill the scheduler in Salesforce.

Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information.

Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins.

Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible.

Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair.

Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed.

Requirements:

To succeed in this role, you should possess the following qualifications:

High school diploma or GED is required.

2-3 years of experience in automotive repair management.

Strong verbal, written, and interpersonal communication skills.