Service Advisor

Bob Thomas Ford Group; Fort Wayne, Northern (IN, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/ Dental/ Life/ AFLAC

401K with Employer Contributions

Paid Holidays/ Vacation Days

Direct Deposit

Uniforms provided

Job summary

Bob Thomas Ford Group in Fort Wayne, IN is seeking Service Advisors to greet customers, document concerns, review service options, and keep owners informed on timelines and costs. You will coordinate with technicians and present applicable specials while building a positive, lasting relationship with each guest.

The role requires strong customer service, basic MS Office, a valid driver’s license, and the ability to learn our automotive service offerings.

Qualifications

• Customer-facing experience in a service environment.
• Ability to explain service options and recommended maintenance.
• Familiarity with automotive service processes and terminology.
• Proficiency with basic computer systems and documentation.

Responsibilities

• Greet customers and assist with inquiries.
• Document vehicle concerns and walk-around findings.
• Consult with customers on service specials and options.
• Prioritize services and communicate timelines and costs.
• Keep customers informed on progress and adjustments.
• Support delivery of the vehicle to ensure concerns are addressed.

Skills

Customer service

Sales experience

Automotive knowledge

MS Office skills

Driver's license

Reliability / transportation

Communication skills

Tools

MS Office

Job description

Service Advisors

• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

We offer GREAT pay PLUS all the BENEFITS!

• Competitive Pay
• Medical/ Dental/ Life/ AFLAC
• 401K with Employer Contributions
• Paid Holidays/ Vacation Days
• Direct Deposit
• Uniforms provided

Plus, you'll benefit from the stability that comes from almost 4decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.

Requirements

• Smart, energetic personality, who is hard working
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Knowledge of automotive service departments
• Have or be able to acquire the required certifications
• Basic MS Office knowledge; computer software and internet proficiency
• Dependable with a reliable source of transportation
• Must have a valid drivers license and clean driving record

A reliable, consistent work history and a clean drug test are required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.