Service Advisor

Capitol City Ford; Fort Wayne, Northern (IN, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental

401K

Paid holidays

Direct deposit

Uniforms provided

Job summary

Bob Thomas Dealerships in Fort Wayne, IN is seeking Service Advisors to greet customers, document concerns for technicians, and guide them through recommended services.

You will explain service options, keep customers informed on costs and timing, and ensure a smooth delivery of vehicles. A strong customer-service mindset and automotive knowledge are essential; valid driver's license required.

Qualifications

• Smart, energetic personality with a strong work ethic.
• Experience in customer-facing roles.
• Sales experience is a plus.
• Knowledge of automotive service departments.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and assist with inquiries.
• Document concerns for technicians to aid diagnosis and service.
• Consult with customers on service specials and prioritize needs.
• Provide options and document declines where appropriate.
• Keep customers informed on completion times and costs.
• Deliver vehicle to customer after service and address follow-up questions.
• Offer concierge support to ensure a positive experience.
• Build lasting relationships with customers.

Skills

Customer service

Communication skills

Relationship building

Product knowledge

Sales experience

Job description

Service Advisors

• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

We offer GREAT pay PLUS all the BENEFITS!

• Competitive Pay
• Medical/ Dental/ Life/ AFLAC
• 401K with Employer Contributions
• Paid Holidays/ Vacation Days
• Direct Deposit
• Uniforms provided

Plus, you'll benefit from the stability that comes from almost 4decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.

Requirements

• Smart, energetic personality, who is hard working
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Knowledge of automotive service departments
• Have or be able to acquire the required certifications
• Basic MS Office knowledge; computer software and internet proficiency
• Dependable with a reliable source of transportation
• Must have a valid drivers license and clean driving record

A reliable, consistent work history and a clean drug test are required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.