Service Advisor

Bob Thomas Ford West; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Life/AFLAC

401K

Paid Holidays/Vacation

Direct Deposit

Uniforms provided

Job summary

Bob Thomas Dealerships in Fort Wayne, IN is seekingService Advisors to warmly greet customers, assess vehicle needs, and guide them through service options. You will document concerns, communicate estimates, and ensure a smooth handoff to technicians, while focusing on building relationships and delivering exceptional customer experiences.

Applicants should have customer service experience, knowledge of automotive service processes, and reliable transportation.

Qualifications

• Smart, energetic personality and hard-working.
• Previous experience with customers and delivering exceptional service.
• Sales experience is a plus.
• Knowledge of automotive service departments.
• Certifications or ability to acquire them.
• Basic MS Office and computer literacy.
• Dependable with reliable transportation.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers and assist inquiries.
• Walk around vehicle and document concerns for diagnosis.
• Discuss service specials with customers.
• Prioritize services and provide options upon request.
• Document declines and follow up on future service considerations.
• Keep customers informed on completion times and costs.
• Oversee delivery of vehicles to customers and address concerns.
• Provide concierge support for owner inquiries to ensure they are not mishandled.
• Spend time building relationships with customers.
• Know the product well to answer questions about the vehicle.

Skills

Customer service

Communication

Sales experience

Auto service knowledge

Certifications

MS Office basics

Reliable transportation

Driver's license

Job description

Service Advisors

• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

We offer GREAT pay PLUS all the BENEFITS!

• Competitive Pay
• Medical/ Dental/ Life/ AFLAC
• 401K with Employer Contributions
• Paid Holidays/ Vacation Days
• Direct Deposit
• Uniforms provided

Plus, you'll benefit from the stability that comes from almost 4decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.

Requirements

• Smart, energetic personality, who is hard working
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Knowledge of automotive service departments
• Have or be able to acquire the required certifications
• Basic MS Office knowledge; computer software and internet proficiency
• Dependable with a reliable source of transportation
• Must have a valid drivers license and clean driving record

A reliable, consistent work history and a clean drug test are required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.