Service Advisor

Ed Morse - Sawgrass AutoMall; Florida; On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

401K with match up to 6%

Health benefits including Medical/Dent

Paid training

Vacation pay

Employee discounts

Flexible schedules

Job summary

Ed Morse Sawgrass Automall is seeking a Service Advisor to join our expanding team. The role centers on serving as the main liaison for customers, coordinating service work, and supporting parts and service sales.

The ideal candidate is customer-focused and professional, with strong communication and phone skills. As part of a family-oriented automotive group, you will collaborate with service managers, sales teams, and technicians to ensure customer satisfaction and efficient service delivery

Qualifications

• Candidates must be well spoken with excellent telephone skills.
• Provide exceptional personalized service to guests and community.
• Handle customer inquiries with professionalism, courtesy, and tact.

Responsibilities

• Act as the principal contact between the dealership and customer for repair and maintenance service.
• Aim to provide customer satisfaction and maximize parts/service sales.
• Coordinate with Service Manager/Director, sales managers, and technicians.
• Address complaints that cannot be resolved at the service writer level.
• Promptly answer inbound calls and satisfy inquiries.
• Greet service customers warmly and be a welcoming host.
• Listen to customer reasons for service and offer diagnostics or repairs.
• Provide accurate estimates for recommended services or repairs.

Skills

Phone etiquette

Customer service

Communication

Job description

Service Advisor

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Advisor to join our Ed Morse Sawgrass Automall team. We are 1 of 150 Automotive News Best Dealerships to work for!

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
  
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
  
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
  
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
  
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
  
• Promptly meet and greet service customers warmly and be the perfect host
  
• Listen to customer's reason(s) for bringing their vehicle to the service department
  
• Offer logical diagnostic services or repairs to satisfy customer's concerns
  
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
  
• Be a positive associate who provides exceptional personalized service to our guests and community.
  
• Conduct all business with sincerity, honesty, and genuine concern for customers.
  
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
  
• Maintain a customer satisfaction rating above zoneaverage.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Benefits

• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including: Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program-Short-term counseling on all aspects of life!
• Paid Training and Business travel
• Ongoing Education
• Vacation Pay and Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Opportunities in multiple states with over 40+ brands and growing!
• Uncapped Earning Potential

Equal Opportunity Employer