Service Advisor

Ed Morse Automotive Group; Fort Lauderdale (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K with 25% match up to 6%

Health benefits: Medical, Dental, &amp

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to act as the primary liaison between customers and the dealership for repair and maintenance services. You will work closely with the Service Manager, sales managers, and technicians to ensure excellent customer care and accurate estimates.

This role emphasizes hosting customers, resolving issues professionally, and driving service sales while maintaining high customer satisfaction.

Qualifications

• Candidates must be well spoken with excellent telephone skills.
• Be a positive associate providing exceptional personalized service to guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zoneaverage.

Responsibilities

• Be the primary contact between the dealership and customer for repair and maintenance services.
• Aim to ensure customer satisfaction and maximize parts and service sales.
• Report to the Service Manager/Director and collaborate with sales managers, group leaders, and technicians.
• Work with management to handle customer complaints unresolved at the service writer level.
• Answer calls promptly and courteously; satisfy caller inquiries.
• Greet service customers warmly and be the perfect host.

Skills

Excellent telephone skills

Well spoken

Customer service

Sincerity and honesty

Professionalism

Conflict handling

Job description

Service Advisor

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Advisorto join our Ed Morse team.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
  
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
  
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
  
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
  
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
  
• Promptly meet and greet service customers warmly and be the perfect host
  
• Listen to customer's reason(s) for bringing their vehicle to the service department
  
• Offer logical diagnostic services or repairs to satisfy customer's concerns
  
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
  
• Be a positive associate who provides exceptional personalized service to our guests and community.
  
• Conduct all business with sincerity, honesty, and genuine concern for customers.
  
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
  
• Maintain a customer satisfaction rating above zoneaverage.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Benefits

• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including: Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program-Short-term counseling on all aspects of life!
• Paid Training and Business travel
• Ongoing Education
• Vacation Pay and Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Opportunities in multiple states with over 40+ brands and growing!
• Uncapped Earning Potential

Equal Opportunity Employer