Service Advisor

Evolving Solution Services; Eugene (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) Plan with company match

Paid vacation time and paid holidays

Basic Life & Voluntary Life coverage

Employee Assistance Program

Flexible Spending Account (FSA) option

Job summary

FMI is seeking a Service Advisor to manage the full administrative repair process from initial contact to invoicing and health reports. The role includes cross-training in the Parts Department to serve as a back-up Parts Specialist.

Greet customers at the service counter, respond to calls, arrange appointments, prepare estimates and invoices, and communicate pricing and delays. Ensure accurate records and timely follow-up on repairs and payments.

Qualifications

• Two years related experience in automotive dealership or repair facility.
• Knowledge of diesel engine, electrical and hydraulic systems repair and maintenance.
• Computer and basic math skills.

Responsibilities

• Greet scheduled and walk-in customers at the service counter.
• Respond to service/repair calls and set/track appointments.
• Retrieve and review recommended services reports and customer history.
• Advise customers on pricing, shop availability, part delays, and required information.
• Enter data and create repair orders; finalize orders after payment verification.

Skills

Customer service

Communication

Time management

Active listening

Critical thinking

Tools

Dealer Management Software

Job description

Communicate with customers to encourage proper maintenance of vehicles through recommended services and repairs. Be responsible for the full cycle of the administrative repair process from initial contact to providing and reviewing charges on invoices, health reports, or any other documentation that pertains to the repair. Cross-train in our Parts Department, to serve as a back-up Parts Specialist when needed.

Duties and Responsibilities:

• Greet scheduled and walk-in customers at the service counter in a timely and professional manner.
• Respond to incoming service/repair calls in a timely manner. Set and track appointments as required.
• Retrieve recommended services report and customer history reports as needed.
• Contact customers for recommended services.
• Advise customers of pricing, shop availability, anticipated part delays and any additional information needed by the customer.
• Enter information and create repair orders for services or repairs as requested by customer.
• Follows up with customer consistently on repair status to ensure customer needs are met.
• Prepare estimates and invoices and any other necessary documents.
• Address customer concerns as they relate to services and billing in a timely manner. Follow-up when necessary.
• Recognize and verify for possible warranty coverage for services when applicable. Communicate with manufacturers as needed to achieve approval of services and proper handling for collection of payment.
• Monitor and maintain Dealer Management Software system for accurate input and output of information as needed for necessary reports and documents.
• Finalize completed repair orders after payment verification whether cash, warranty or internal.
• Prepares quotes and maintains files for all quotes that are processed for future reference.
• Maintain and update customer name and address database as changes occur.
• Participates in special projects or assignments as requested.

Qualifications:

· At least two years related experience and/or training working in an automotive dealership or independent repair facility.

· Working knowledge in all aspects of diesel engine, electrical and hydraulic systems repair and maintenance. Strong coordination, time management, active listening, critical thinking, and reasoning skills.

· Computer knowledge, basic mathematical, language and computer skills.

Benefits:

• Medical, Dental, and Vision coverage
• 401(k) Plan with company match
• Paid vacation time and paid holidays
• Basic Life & Voluntary Life coverage
• Employee Assistance Program
• Flexible Spending Account (FSA) option

About FMI:

FMI is dedicated to providing excellent customer service and satisfaction. We are focused on treating everyone – customers, employees, partners and vendors - with honesty and respect. We believe that customer service begins with the understanding that it is simply “people doing business with people.”

FMI sells trucks and parts nationwide and serves the repair and service needs of companies in Oregon and SW Washington. While FMI’s core business remains Hino and Isuzu truck sales, Japanese truck service and repair and the sale of new and used Isuzu, Hino and UD parts, we have diversified into body fabrication and installation, rental trucks, and specialty components to meet our customers varied needs and requirements.

JOB DESCRIPTION: SERVICE ADVISOR

Primary Function

Communicate with customers to encourage proper maintenance of vehicles through recommended services and repairs. Be responsible for the full cycle of the administrative repair process from initial contact to providing and reviewing charges on invoices, health reports, or any other documentation that pertains to the repair. Cross-train in our Parts Department, to serve as a back-up Parts Specialist when needed.

Duties and Responsibilities:

• Greet scheduled and walk-in customers at the service counter in a timely and professional manner.
• Respond to incoming service/repair calls in a timely manner. Set and track appointments as required.
• Retrieve recommended services report and customer history reports as needed.
• Contact customers for recommended services.
• Advise customers of pricing, shop availability, anticipated part delays and any additional information needed by the customer.
• Contact business customers for service authorization, purchase orders, etc.
• Enter information and create repair orders for services or repairs as requested by customer.
• Follows up with customer consistently on repair status to ensure customer needs are met.
• Prepare estimates and invoices and any other necessary documents.
• Address customer concerns as they relate to services and billing in a timely manner. Follow-up when necessary.
• Recognize and verify for possible warranty coverage for services when applicable. Communicate with manufacturers as needed to achieve approval of services and proper handling for collection of payment.
• Monitor and maintain Dealer Management Software system for accurate input and output of information as needed for necessary reports and documents.
• Finalize completed repair orders after payment verification whether cash, warranty or internal.
• Prepares quotes and maintains files for all quotes that are processed for future reference.
• Maintain and update customer name and address database as changes occur.
• Participates in special projects or assignments as requested.

Qualifications:

· At least two years related experience and/or training working in an automotive dealership or independent repair facility.

· Working knowledge in all aspects of diesel engine, electrical and hydraulic systems repair and maintenance. Strong coordination, time management, active listening, critical thinking, and reasoning skills.

· Computer knowledge, basic mathematical, language and computer skills.

Benefits:

• Medical, Dental, and Vision coverage
• 401(k) Plan with company match
• Paid vacation time and paid holidays
• Basic Life & Voluntary Life coverage
• Employee Assistance Program
• Flexible Spending Account (FSA) option

About FMI:

FMI is dedicated to providing excellent customer service and satisfaction. We are focused on treating everyone – customers, employees, partners and vendors - with honesty and respect. We believe that customer service begins with the understanding that it is simply “people doing business with people.”

FMI sells trucks and parts nationwide and serves the repair and service needs of companies in Oregon and SW Washington. While FMI’s core business remains Hino and Isuzu truck sales, Japanese truck service and repair and the sale of new and used Isuzu, Hino and UD parts, we have diversified into body fabrication and installation, rental trucks, and specialty components to meet our customers varied needs and requirements.

Monday - Friday, 8:00am - 5:00pm

Full-time, 40 hours/week