Service Advisor

Ohio Machinery Co.; Etna Township (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Dental & Vision Insurance

Financial Access (credit union)

Life Insurance

Short-Term Disability

Long-Term Disability

Educational Opportunities

Base pay + annual bonus potential + co

Job summary

Ohio Machinery Co. (dba Ohio Peterbilt) in Etna, OH is seeking a Service Advisor to support the service department’s efficiency, professionalism, and profitability.

You will handle incoming calls, schedule service appointments, translate customer issues into work orders, and collaborate with technicians to discuss repairs and options. The role requires at least three years of experience in the field and a high school diploma or equivalent; a college degree is preferred.

Qualifications

• Requires high school diploma or equivalent; college degree preferred.
• Minimum of three years of experience with knowledge of industry products, repairs, and parts.

Responsibilities

• Assist in managing and maintaining the efficiency, professionalism, and profitability of the service department.
• Answer incoming calls to the Service Department and direct callers to the appropriate colleague.
• Set up appointments for service customers and translate reported problems into actionable work orders for technicians.
• Consult with technicians about necessary repairs and alternative options to offer customers.

Skills

Strong Communicator

Self-starter & Problem-solver

Customer Service Excellence

Computer Skills

Education

High school diploma or equivalent

College degree preferred

Job description

Description

We are seeking a skilled Service professional to join our nationally recognized team at our Etna,OH, location. At Ohio Peterbilt, a division of Ohio Machinery Co., we're not just about trucks; we're about building futures. As part of our commitment to excellence, we invest in ouremployeesthrough comprehensive training and development programs, ensuring they have the skills to excel in their roles. We also offer competitive benefits that support both your professional and personal growth.

JOB SUMMARY

The Service Advisor’s role is to assist in managing and maintaining the efficiency, professionalism, and profitability of the service department. Also responsible for general clerical and administrative duties within the Service Department. This individual will answer incoming calls to the Service Department, direct callers to the appropriate colleague, set up appointments for service customers, translate customer-reported problems into actionable work orders for technicians to complete, and consult with technicians about necessary repairs and alternative options that can be offered.

JOB QUALIFICATIONS

• Education:A high school diploma or equivalent is required, and a college degree is preferred.
• Experience:Must have at least three years of experience, with a working knowledge of industry products, repairs, and parts.

KEY COMPETENCIES

• Strong Communicator:possesses excellent written and verbal communication skills.
• Self-starter & Problem-solver: with strong organizational skills.
• Customer Service Excellence:Providing outstanding service to all customers both internally and externally.
• Computer Skills:Basic computer skills including Microsoft applications.

EMPLOYEE BENEFITS

• 401(k):Match and employer discretionary contribution.
• Health Insurance:Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance:Comprehensive coverage options.
• Financial Access: Membership in a credit unionis available.
• Insurance:Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities:Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation:Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS

• Manual Dexterity:Regularrepetitive use of hands, wrists, and fingers will be required. Must be able to operate office equipment requiring repetitive hand movement and fine coordination, including the use of a computer keyboard.
• Mobility:Frequently required tosit or stand for prolonged periods. Occasionally willstoop, bend, kneel, crouch, reach, and twist.
• Strength:Mayoccasionallylift and/ormove light to moderate amounts of weight.
• Work Environment:The noise level can vary from quiet in office settings to moderate or loud in other situations, with sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.