Service Advisor

M&K Truck Centers; Elk River (MN); On-site; USD 33,000 - 80,000; Full time

Benefits offered by this job

ESOP program

Professional development

Supportive work environment

Job summary

M&K Truck Centers in Elk River, MN is seeking a motivated Service Advisor to help run a profitable service department. You will assist customers with service appointments, communicate status, and collaborate with technicians.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced dealership setting. We offer competitive compensation, benefits, and growth opportunities.

Qualifications

• Excellent customer service experience.
• Ability to work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Strong knowledge of dealer business systems; ADP Dealer System experience preferred.
• Ability to multitask in a fast-paced environment.
• Clean driving record and ability to pass drug screen and background check.

Responsibilities

• Assist customers with setting service appointments and update them on status.
• Open and close work orders promptly.
• Research recalls and service information on manufacturer sites.
• Recommend and sell maintenance and repairs in a professional manner.

Skills

Customer service

Verbal & written communication

Multitasking

Technical knowledge

Dealership software (ADP Dealer System

Education

Business degree or equivalent

Tools

ADP Dealer System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time INDIV CONTRIBUTOR Elk River MN, Elk River, MN, US

13 days ago Requisition ID: 3048

Salary Range: $33,000.00 To $80,000.00 Annually

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.

Key Responsibilities:

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, service & repair information with manufacturers’ websites.
• Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

Job Recruitments

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
• Able and comfortable with multi- tasking.
• Possess high level of overall technical knowledge.
• Clean driving record, and must pass drug screen and background check.

Education

• Business Degree preferred or equivalent related experience.
• Experience working in a heavy duty dealership preferred.

What We Offer:

• Competitive salary and benefits package, including an ESOP program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.

• 2nd Shift Mon - Fri + Saturday Rotation
• 11:30 AM - 8:00 PM Mon - Fri
• 7:00 AM - 3:30 PM Sat