Service Advisor

Sun Auto Tire & Service; Saint Louis Park (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and Im

Opportunity for Advancement!!!

Job summary

TGK Automotive Specialists is hiring a Sales and Service Advisor to be the face of the shop, guiding customers through repair and maintenance with honesty and integrity since 2007.

The role emphasizes selling services, providing accurate quotes, and maintaining customer satisfaction while working in a process-driven environment. Compensation ranges from $60,000 to $80,000 per year, with comprehensive benefits and opportunities for advancement.

Qualifications

• Experience as a Service Advisor is helpful, but not required.
• Professional appearance and ability to work in a process-driven environment.
• Possess a valid driver’s license.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone using standardized techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify needs.
• Recommend services and communicate recommendations from technicians for informed decisions.
• Provide accurate quotes with cost and completion time and keep customers updated on status.
• Follow proper cashing-out procedures and explain warranties.
• Conduct post-repair follow-up calls to ensure satisfaction.
• Track new returns, core returns and warranty parts for customers.
• Handle other duties as assigned.

Skills

Customer service

Communication

Professional appearance

Driver's license

Job description

Overview

TGK Automotive Specialists – We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

We have immediate openings for Sales and Service Advisors.

The Sales and Service Advisor are essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation: $60,000/Yr. - $80,000/Yr. DEPENDING ON EXPERIENCE & QUALIFICATIONS

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a valid driver’s license

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.