Service Advisor

Sun Auto Service; Seattle (WA); On-site; USD 54,000 - 90,000; Full time

Benefits offered by this job

Bi-weekly pay

Tuition reimbursement

Paid vacation

Paid sick time

6 paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Discounted services

Advancement opportunities

Job summary

Greg's Automotive in Seattle, WA seeks a Service Advisor/Sales to promote services and products per the company standards. You will greet customers, assess needs, provide quotes, and communicate timelines. The role emphasizes customer satisfaction and upselling appropriate services and parts in a fast-paced shop setting.

Compensation is up to $90,000 per year depending on experience, with hourly pay and bonuses. Equal opportunity employer; benefits include paid time off and insurance options.

Qualifications

• Must be at least 18 years old.
• Ability to work five days per week, including weekends.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and ability to work in a process-driven environment.

Responsibilities

• Greet customers promptly in a professional and courteous manner in person and on the phone.
• Listen to and document customer concerns; reference service history to identify needs.
• Recommend services and clearly communicate additional recommendations from technicians.
• Provide accurate quotes with cost and time estimates; update customers on progress.
• Follow cash-out procedures and explain warranties and inspections to customers.
• Conduct post-repair follow-ups to ensure customer satisfaction.
• Track returns and warranty parts for individual customers.
• Other duties as assigned.

Skills

Customer service

Sales ability

Communication

Professional appearance

Job description

Overview

Greg’s Automotive provides great services such as our Customer Care Program and shuttle service. When you come to Greg's, you're part of the family. We are successful for one simple reason; we hire the Superstars! You'll find our team of industry professionals is second to none, industry wide! Shop owners from across America have visited our facility and their comments are always the same. They rank our facility, and our people, with the best of the best!

The Service Advisor/Sales is responsible for selling and promoting all products and services offered by Greg's Automotive by following the company’s store standards and expectations.

COMPENSATION: UP TO $90,000 PER YEAR - vaires upon experience (Hourly+ Bonus)

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Must be at least 18 years of age
• Ability to work a minimum of five days per week, including weekends.
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance & proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.