Service Advisor

McDonald Automotive; Denver (CO); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Competitive 401k / 401k matching

Medical / Dental / Vision Insurance

Employee Assistance Program (EAP)

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,

Job summary

Polestar Denver, part of McDonald Automotive in Colorado, is seeking a service advisor with a focus on customer relationships and sales. This commission-based role offers the potential for significant earnings.

You will greet customers, present maintenance recommendations, and collaborate with technicians to ensure accurate estimates. A track record of service and sales success helps drive customer satisfaction and repeat visits.

Qualifications

• Valid driver’s license and clean driving record.
• 1-3 years of progressive experience in auto service is preferred but not required.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsibilities

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

Skills

Driver's license

Customer service

Sales experience

Team oriented

Independent worker

Job description

Polestar Denver

Polestar Denver is pioneering the electric vehicle experience in Colorado, powered by design, sustainability, and innovation. As part of McDonald Automotive, we’re proud to be family-owned while working at the forefront of performance and technology. Based in Denver, our team is shaping the future with care, intention, and purpose.

Check out our Instagram to see what we're all about!

Compensation Overview

This role is commission based. Average compensation for this position is $60,000 with top performers earning $150,000

Experience & Qualifications Needed

• Valid driver’s licenseand clean driving record
• 1-3years ofprogressiveexperience in auto service is preferred but notrequired
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Ableto work independently

Essential Duties and Major Responsibilities:

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency,and trust throughtimelycommunication.
• Collaborate with technicians to ensureaccuratediagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

What We Offer:

• Competitive401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program(EAP)-free, confidential counseling
• PTOAccrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounted Pricing on Parts, Vehicles, and Service

What Makes Us Different?

As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees.

Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.

At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the family we build along the way.

Disclaimer

[FOR EVERGREEN REQS:] Applications for this position will be accepted and reviewed on an ongoing basis.

[FOR JOBS WITH TARGET CLOSE DATE:] This position will remain open for at least three days and will close upon candidate selection.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or call 303-795-1100.