EV Service Advisor & Customer Success

McDonald Automotive; Denver (CO); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Competitive 401k / 401k matching

Medical / Dental / Vision Insurance

Employee Assistance Program (EAP)

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,

Job summary

Polestar Denver, part of McDonald Automotive in Colorado, is seeking a service advisor with a focus on customer relationships and sales. This commission-based role offers the potential for significant earnings.

You will greet customers, present maintenance recommendations, and collaborate with technicians to ensure accurate estimates. A track record of service and sales success helps drive customer satisfaction and repeat visits.

Qualifications

• Valid driver’s license and clean driving record.
• 1-3 years of progressive experience in auto service is preferred but not required.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsibilities

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

Skills

Driver's license

Customer service

Sales experience

Team oriented

Independent worker

Job description

Polestar Denver, part of McDonald Automotive in Colorado, is seeking a service advisor with a focus on customer relationships and sales. This commission-based role offers the potential for significant earnings.

You will greet customers, present maintenance recommendations, and collaborate with technicians to ensure accurate estimates. A track record of service and sales success helps drive customer satisfaction and repeat visits.