SERVICE ADVISOR

Priority Dispatch Corp.; Cleburne (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. seeks a customer-focused Service Advisor at our SouthWest CDJR location in Cleburne, TX. You will greet customers, gather vehicle information, and explain repair needs and costs.

You will document details, schedule appointments, relay information to technicians, suggest maintenance services, and help upsell relevant services while respecting budgets.

Qualifications

• Customer service skills with strong interpersonal abilities.
• Solid understanding of automotive repair and maintenance.
• Ability to manage multiple tasks and appointments efficiently.
• Familiarity with automotive service software and basic computing.

Responsibilities

• Greet customers, listen to concerns, and gather vehicle issue information.
• Record customer and vehicle details and pass to technicians.
• Explain repair needs and costs and provide service recommendations.
• Schedule appointments based on technician availability and customer needs.
• Keep customers updated on repair status and changes in costs or recommendations.
• Upsell additional services and products while respecting customer budgets.

Skills

Customer service

Automotive knowledge

Organizational skills

Technical proficiency

Tools

Automotive service software

Job description

Job Details

Job Location: SouthWest CDJR - Cleburne, TX 76033

Key Responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.
• Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
• Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
• Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
• Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
• Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.

Required Skills and Qualifications

• Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.
• Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
• Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
• Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.