Service Advisor

Hireology; Clarksville (TN); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

401K plan

Healthcare package

Short-term disability

Job summary

Gary Mathews Motors in Clarksville, TN seeks a Service Advisor to be the primary contact between customers and our service department. You will help ensure outstanding service and clear communication throughout the repair process.

You will provide accurate estimates, schedule appointments, and coordinate with technicians to keep customers informed and satisfied, all while delivering a customer-first experience.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and manage time efficiently.
• Basic knowledge of automotive repair terminology is a plus.
• Previous experience in automotive service advising or a related customer service role is preferred.

Responsibilities

• Greet customers promptly and professionally, assessing their vehicle service needs.
• Provide clear, accurate estimates for repairs and maintenance.
• Coordinate vehicle service appointments and communicate status updates to customers.
• Liaise between technicians and customers to ensure smooth workflow and customer satisfaction.
• Record and process service orders, payments, and customer information accurately.
• Handle customer inquiries and resolve any service-related issues or concerns.
• Promote additional services and products when appropriate.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Automotive terminology

Customer service experience

Job description

Gary Mathews Motors Inc. is seeking a dedicated and customer-focused Service Advisor to join our team in Clarksville, TN. The ideal candidate will serve as the key point of contact between customers and our automotive service department, ensuring outstanding service and seamless communication throughout the repair process. This role requires excellent interpersonal skills, attention to detail, and a passion for delivering exceptional customer experiences.

Responsibilities

• Greet customers promptly and professionally, assessing their vehicle service needs.
• Provide clear, accurate estimates for repairs and maintenance.
• Coordinate vehicle service appointments and communicate status updates to customers.
• Liaise between technicians and customers to ensure smooth workflow and customer satisfaction.
• Record and process service orders, payments, and customer information accurately.
• Handle customer inquiries and resolve any service-related issues or concerns.
• Promote additional services and products when appropriate.

Requirements

• Previous experience in automotive service advising or a related customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time efficiently.
• Basic knowledge of automotive repair terminology is a plus.
• Professional and courteous demeanor with a customer-first attitude.
• Reliable and punctual with a commitment to teamwork.

Benefits

• 60K-110K annually
• 401K plan
• Medical, dental, vision, life insurance and short-term disability offered
• Opportunity to work in a supportive and professional environment.
• Location convenient to residents in Clarksville, TN.
• Potential for growth and advancement within Gary Mathews Motors.

About the Company

Gary Mathews Motors is a trusted name in the automotive industry, committed to providing quality service and customer satisfaction. Located in Clarksville, TN, we pride ourselves on our skilled team and customer-first approach. Join us and become part of a company that values integrity, professionalism, and continuous improvement.

Equal Opportunity Employer Statement: Gary Mathews Motors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our goal is to ensure a workplace where every individual feels respected, valued, and empowered to contribute their best.