Service Advisor

Hondaeastcincy; Cincinnati (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(K)

Dental Insurance

Employee discount

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Vision Insurance

Disability Insurance

Paid Training

Job summary

Beechmont Automotive Group in Cincinnati, OH, is seeking a Service Advisor to be the main point of contact between customers and our service team. You’ll greet customers, document vehicle concerns, and ensure a smooth, transparent service experience from start to finish.

The role is a second shift position with weekday and every third Saturday hours. On-site environment with fast pace; requires 1–3 years in a dealership or service role, and strong communication skills.

Qualifications

• 1–3 years in a dealership or service role.
• Basic knowledge of vehicle systems.
• Excellent communication and customer service skills.
• Experience with DMS software (a plus).
• Valid driver’s license.

Responsibilities

• Greet customers and open repair orders
• Communicate technician recommendations
• Present estimates and get service approvals
• Keep customers updated on vehicle statusCoordinate drop-off and pickup
• Close out service tickets and review work performed

Skills

Communication skills

Customer service

Driver's license

DMS software

Tools

DMS software

Job description

Service Advisor

We’re looking for a Service Advisor to be the main point of contact between our customers and service team. You’ll greet customers, document vehicle concerns, communicate technician recommendations, and ensure a smooth, transparent service experience from start to finish.

Second Shift:

6:45 am - 3:30 pm (Monday through Friday)

8:00 am - 5:00 pm (Every third Saturday)

Range: $65,000 - $75,000

What We Offer

• 401(K)
• Dental Insurance
• Employee discount
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Vision Insurance
• Disability Insurance
• Paid Training

Key Responsibilities

• Greet customers and open repair orders
• Communicate technician recommendations
• Present estimates and get service approvals
• Keep customers updated on vehicle statusCoordinate drop-off and pickup
• Close out service tickets and review work performed

Qualifications

• 1–3 years in a dealership or service role
• Basic knowledge of vehicle systems
• Excellent communication and customer service skills
• Experience with DMS software (a plus)
• Valid driver’s license

Work Details

• On-site, fast-paced environment
• Frequent walking and standing
• Light lifting (up to 25 lbs)
• Occasional exposure to noise or outdoor conditions

About Beechmont Automotive Group

Beechmont Automotive Group is a leading service provider in the Cincinnati area, committed to excellence in automotive repair and customer care. We value teamwork, integrity, and growth—and we’re proud to support our employees with the tools and training they need to succeed.

Beechmont Auto is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under applicable laws.

Employment is contingent upon successful completion of a motor vehicle report (MVR) check and drug screening.