Service Advisor

Vadenchevroletpooler; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health and supplemental insurance

Paid time off and holidays

Ongoing training and development

Employee discounts on services and tires

Job summary

An automotive service center in Cincinnati is seeking a Service Advisor to bridge customers and technicians. The ideal candidate has strong customer service and communication skills, experience in auto dealership service, and a commitment to ethical service. Responsibilities include guiding customers through the repair process, preparing estimates, and communicating findings clearly. This role offers a supportive work environment and opportunities for growth.

Qualifications

• Auto dealership service advisor experience is preferred.
• Strong communication and organizational skills.
• Commitment to ethical, transparent service.

Responsibilities

• Greet customers and guide them through the auto repair process.
• Prepare estimates and manage repair timelines.
• Communicate technician findings clearly.

Skills

Customer service

Communication

Organizational skills

Computer skills

Job description

Job Intro

Donovan’s Auto & Tire Centerhas beenCincinnati’s Honest Choice for Auto Repairsince 1958 with thriving locations in Pleasant Ridge, Blue Ash, and Montgomery Road. We are seekingService Advisors, with excellent customer service skills, to guide customers through the auto repair and maintenance process, advise on service options and costs, ensure customers are satisfied, and more. Auto dealership Service Advisor experience is preferred.Apply now andjoin a team where your integrity matters,and your work truly makes a difference.

Why Donovan’s?

A Reputation Built on Honesty:Donovan’searned its title asThe Honest Choice for Auto Repairthrough decades of transparent, customer-first service.Deep Local Roots:Founded in 1958 and still family-led, Donovan’s has grown from a single shop to multiple trusted locations across Cincinnati.Long-Term Stability:Many team members stay for years because the culture is supportive, respectful, and built on doing the right thing.Modern, Well-Equipped Shops:Clean, organized facilities with updated equipment and strong workflow support.Community Trust:Cincinnati drivers rely on Donovan’s for dependable service, honest recommendations, and fair pricing.

Job Description

As a Service Advisor, you are the bridge between our customers and our technicians.You’llgreet customers,answer questions,advisethem on the auto repair and maintenance process,communicate repair,maintenanceand costrecommendations clearly, ensure everycustomerreceives the transparentandtrustworthy service Donovan’s is known for, and more.

• Health and supplementalinsurance
• Paid time off and holidays
• Ongoing training and development
• Employee discounts on services and tires

Responsibilities

• Greet customers, answer questions,guide customers through the auto repair and maintenance process, advise on service options and costs, ensure customers are satisfied, and more.
• Listen to customer concerns and document repair needs accurately
• Communicate technician findings and recommendations clearly and honestly
• Prepare estimates, obtain approvals, and manage repair timelines
• Maintainstrong communicationwith customers throughout the service process
• Uphold Donovan’s long-standing commitment to integrity, safety, and value

Requirements

• Auto dealership serviceadvisor experience is preferred
• Strongcustomer service, computer,communicationand organizational skills
• Ability to explain technical information in a customer-friendly way
• Commitment to ethical, transparent service
• Ability to thrive in a fast-paced, team-oriented environment
• Please upload your resumeand completethe online assessment