Service Advisor

McCluskey Chevrolet Buick GMC; Cincinnati (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off upon hire

Paid company holidays

401(k) with partial employer match

Growth potential

Automotive discounts

Voluntary benefits available

Job summary

McCluskey Chevrolet Buick GMC in Cincinnati, OH is seeking a Service Advisor to be the customer-facing, revenue-driving liaison between the front desk and the service team. In a fast-paced, high-volume dealership, you will deliver an exceptional service experience, document concerns, and present repair recommendations to drive service sales.

The role requires 2+ years of service-advisor experience, strong communication, and the ability to manage 15-30+ repair orders daily.

Qualifications

• 2+ years of experience as a Service Advisor in a high-volume dealership.
• Knowledge of automotive services, maintenance, and repair terminology.
• Ability to upsell ethically in a fast-paced environment.
• Excellent communication, organizational and time-management skills.

Responsibilities

• Greet customers promptly and professionally, establishing trust.
• Document concerns and prepare clear service write-ups and repair orders.
• Recommend services based on guidelines and vehicle condition.
• Communicate with technicians to ensure accurate diagnostics and timely completion.
• Present repairs and obtain authorizations from customers.
• Manage a high daily car count with accuracy and professionalism.
• Provide status updates and follow-up to customers.
• Review repairs, explain charges, and collect payment.
• Strive for high CSI and meet service sales targets.
• Adhere to dealership policies and OEM standards.

Skills

Customer-focused

Communication

Upsell ability

Multitasking

Time management

Team-oriented

Problem solving

Closing skills

Detail orientation

High energy

Tools

Tekion

CDK

Reynolds & Reynolds

Job description

The Automotive Service Advisor is a customer-facing, revenue-driving role responsible for delivering an exceptional service experience in a fast-paced, high-volume dealership environment. This position serves as the primary liaison between customers and the service department, ensuring efficient vehicle flow, accurate repair recommendations, and strong customer satisfaction while maximizing service sales.

JOB TITLE

Service Advisor

REPORTS TO

Service Director

LOCATION

Cincinnati, OH

FLSA STATUS

Exempt

TASKS AND RESPONSIBILITIES

• Greet customers promptly and professionally, establishing trust and rapport
• Conduct thorough vehicle walk-arounds and accurately document customer concerns
• Prepare clear, transparent service write-ups and repair orders
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
• Communicate effectively with technicians to ensure accurate diagnostics and timely completion
• Present repair recommendations and obtain customer authorizations
• Manage a high daily car count while maintaining accuracy and professionalism
• Provide frequent status updates to customers and ensure timely follow-up
• Review completed repairs with customers, explain charges, and collect payment
• Resolve customer concerns efficiently to maintain high NPS scores
• Meet or exceed individual and departmental sales, productivity, and CSI goals
• Adhere to dealership policies, processes, and OEM standards

QUALIFICATIONS

• 2+ years of experience as a Service Advisor preferred (high-volume dealership experience strongly desired)
• Strong understanding of automotive services, maintenance, and repair terminology
• Proven ability to upsell ethically and consistently in a fast-paced environment
• Excellent communication, organizational, and time-management skills
• Ability to multitask while handling 15-30+ repair orders per day
• Customer-focused mindset with strong problem-solving skills
• Proficient with dealership management systems (Tekion, CDK, Reynolds & Reynolds, or similar)
• Valid driver’s license and clean driving record
• High energy and resilience in a production-driven environment
• Professional appearance and demeanor
• Strong sales and closing skills
• Detail-oriented with strong follow-through
• Team-oriented mindset
• Ability to perform well under pressure and tight deadlines
• Consistently meet or exceed monthly service sales targets
• Maintain high customer satisfaction index (NPS) scores
• Efficiently manage workflow in a high-volume setting
• Contribute positively to team culture and dealership reputation

BENEFITS

• Medical, dental, and vision benefits
• Voluntary benefits available
• Paid time off upon hire
• Paid company holidays
• 401(k) with conditional employer match after 6 months of employment
• Growth potential
• Automotive discounts

EQUAL OPPORTUNITY STATEMENT

An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.