Service Advisor

Little Rock; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Disability Insurance

401K

Paid Time Off

Closed on Sundays

Job summary

Little Rock Auto Service is seeking an experienced Service Advisor to act as the liaison between customers and service technicians. You will schedule appointments, collect vehicle data, greet customers, and document issues on repair orders.

The role requires advising customers on vehicle care per manufacturer specifications, preparing accurate labor and parts estimates, and maintaining high customer satisfaction through clear communication and timely updates.

Qualifications

• 1+ year experience as a service advisor; dealership preferred.
• Ability to advise customers with service recommendations.
• Advanced computer skills, specifically Reynolds and Reynolds.
• Understand the importance of maintaining confidentiality.
• Understand and follow work rules, policies, and procedures.

Responsibilities

• Schedule service appointments and collect customer and vehicle data before arrival when possible.
• Greet customers promptly and obtain vehicle information.
• Write up customers’ vehicle issues clearly on repair orders.
• Test drive the vehicle with the customer when needed to confirm the problem.
• Provide a complete and accurate written cost estimate for labor and parts.
• Explain completed work and all charges to customers.
• Maintain high customer satisfaction standards and handle inquiries about appointments.

Skills

Service advisor experience

Customer advisory skills

Reynolds and Reynolds

Confidentiality awareness

Policy and procedures knowledge

Education

High school diploma or equivalent

Business-related degree preferred

Tools

Reynolds and Reynolds

Job description

WHAT WE OFFER:

• Medical, Dental, and Life Insurance
• Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on Sundays

ESSENTIAL DUTIES:

To ensure excellent customer service, by providing accurate and effective advice to every customer. Service advisors are known as the liaison between the customer and service technicians.

• Schedule service appointments. Obtain customer and vehicle data before arriving when possible.
• Greet customers promptly, and friendly, and obtain vehicle information.
• Write up customers’ vehicle issues accurately and clearly on repair orders.
• Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician.
• Refer to service history, inspect the vehicle, and recommend additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles following manufacturers’ specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish “promised time”. Check with the dispatcher, if necessary.
• Obtain the customer’s signature on the repair order; provide the customer with a copy.
• Establish the customer’s method of payment. Obtain credit approval, if necessary.
• Notify the dispatcher of incoming work.
• Check on the process of repair throughout the day. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and additional work and authorization are noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
• Keep service department forms, menus, and pricing guides up to date.
• Explain completed work and all charges to customers.
• Implement a quality control process to eliminate comebacks.
• Maintain high customer satisfaction standards.
• Handle telephone inquiries regarding appointments and work in process
• Perform other job-related duties and responsibilities that may be assigned.

ADDITIONAL RESPONSIBILITIES:

• Attend service meetings, if required
• Maintain a professional appearance by following the employee handbook.
• Maintain a clean and professional work environment.
• Expected to arrive to work on time and work assigned shift.
• Conduct business in an ethical and professional manner.
• Follow instructions from the supervisor.
• Interact effectively with co‑workers.
• Receives feedback from supervisor in a positive manner.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work experience as a service advisor; 1+ years’ experience, dealership preferred.
• Demonstrate knowledge in service to advise customers.
• Advanced computer skills, specifically in Reynolds and Reynolds
• Understand the importance of maintaining confidentiality.
• Understand and follow work rules, policies, and procedures.

EDUCATION:

High school diploma or equivalent. Bachelor’s degree in a business-related field preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally expected to travel, however, the normal day-to-day operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.

PRE-EMPLOYMENT SCREENING

Motor vehicle records, drug screening, and background checks are required.

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal-opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.