Award-Winning Powersports Service Advisor

CEDAR CREEK MOTORSPORTS; Cedarburg (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(K)

Group health insurance

Dental & Vision insurance

Employee discount

Paid training

Incentives for performance

Paid holidays/vacation with longevity

Job summary

Cedar Creek Motorsports in Wisconsin is seeking an experienced, energetic service advisor for a full-time role in our state-of-the-art powersports dealership. Join a national award-winning team and support over 38,000 customers with friendly, knowledgeable service.

We value strong communication, attention to detail, initiative, and teamwork. Enjoy a great work environment with opportunities for growth and competitive benefits.

Qualifications

• Strong conversation and phone skills.
• Attention to detail, organized and ability to prioritize.
• Highly motivated and willing to take initiative.
• Ability to multi-task while being courteous and positive.
• Ability to work in a fast-paced environment.
• Dependable, honest and enthusiastic.
• Excellent TEAM player.

Responsibilities

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service.
• Diagnose mechanical problems accurately and clearly relay information to customer.
• Clearly communicate to customer the estimated cost and set expectations of completion times.
• Accurately look up parts for repair orders to build estimates.
• Open and close repair orders and perform cashier duties as needed to check customer out.
• Run VIN numbers for outstanding warranty repair work on manufacturer websites.
• Open and close warranty repair orders.
• Follow procedures for quick and efficient handling of repair orders (customer and internal).
• Become efficient with all phases of the service process.
• Walk customer around their new purchase and introduce them to the service dept. and what we have to offer to make the buying experience enjoyable.
• Greet all customers in a courteous and friendly manner.
• Handle telephone, text and over-the-counter transactions quickly and courteously.
• Identify additional service a vehicle may need that customer is not aware of.
• Handle customer objections reasonably, showing empathy and a positive attitude.

Skills

Phone skills

Attention to detail

Self-motivated

Multi-tasking

Fast-paced environment

Dependable

Team player

Job description

Cedar Creek Motorsports in Wisconsin is seeking an experienced, energetic service advisor for a full-time role in our state-of-the-art powersports dealership. Join a national award-winning team and support over 38,000 customers with friendly, knowledgeable service.

We value strong communication, attention to detail, initiative, and teamwork. Enjoy a great work environment with opportunities for growth and competitive benefits.