Service Advisor - Audi Pembroke Pines

Holman Automotive Inc.; Florida; On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury-D

Paid Pregnancy/Parental leave

Tuition Reimbursement Benefits

Job summary

Holman is seeking an experienced Service Advisor to join the Audi Pembroke Pines team. You will maintain clear communication between the service department and clients, provide accurate service estimates, and manage customer expectations throughout the service process.

The role requires a valid driver’s license, strong customer service skills, and the ability to work flexible retail hours. Holman emphasizes a supportive environment with comprehensive benefits and ongoing training.

Qualifications

• Previous experience as a Service Advisor.
• High School Diploma and/or equivalent.
• A valid driver’s license and a clean driving record.
• Strong reading, writing, and math skills.
• Excellent interpersonal skills with a strong focus on customer service.
• Ability to work flexible retail hours.
• Proficiency with computers and basic office software.

Responsibilities

• Greet customers warmly and professionally, ensuring an efficient and courteous service experience.
• Assess customer needs and determine the appropriate course of action, obtaining approval for recommended services.
• Provide customers with accurate service estimates, including cost and time of completion.
• Communicate effectively with customers to ensure they understand necessary repairs and maintenance and offer recommendations for additional services when applicable.
• Have knowledge of warranty coverage, service policies, and insurance processes.
• Keep customers informed about the status of their vehicle, providing updates as needed.
• Schedule appointments and handle incoming calls promptly and professionally.
• Attend and complete required training sessions and department meetings.

Skills

Service Advisor experience

Customer service

Communication skills

Computer literacy

Education

High School Diploma or equivalent

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Audi Pembroke Pines is looking for an experienced Service Advisor to join their team and the Holman family! Our Service Advisor is responsible for maintaining clear communication between the service department and our clients, ensuring that clients are informed about the status of their vehicle and any necessary services. This position requires exceptional customer service skills and the ability to manage client expectations throughout the service process.

Key Responsibilities:

• Greet customers warmly and professionally, ensuring an efficient and courteous service experience.
• Assess customer needs and determine the appropriate course of action, obtaining approval for recommended services.
• Provide customers with accurate service estimates, including cost and time of completion.
• Communicate effectively with customers to ensure they understand necessary repairs and maintenance and offer recommendations for additional services when applicable.
• Have knowledge of warranty coverage, service policies, and insurance processes.
• Keep customers informed about the status of their vehicle, providing updates as needed.
• Schedule appointments and handle incoming calls promptly and professionally.
• Attend and complete required training sessions and department meetings.

Qualifications:

• Previous experience as a Service Advisor
• High School Diploma and/or equivalent.
• A valid driver’s license and a clean driving record.
• Strong reading, writing, and math skills.
• Excellent interpersonal skills with a strong focus on customer service.
• Ability to work flexible retail hours.
• Proficiency with computers and basic office software.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Below is a brief overview of the programs available to full‑time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay: We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average of $3,000-$10,000.month with earning potential based on your personal performance.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Holman, we operate according to “The Holman Way” by always doing what’s right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work® certified corporate culture and help drive another century of success.