Service Advisor

Allegiance Trucks, LLC; Bridgeport (CT); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Allegiance Trucks, LLC in Bridgeport, CT is seeking a Service Advisor to manage the shop schedule, inform customers about service updates, and coordinate with the service team on parts and repairs. The role focuses on ensuring smooth workflow and timely communication with customers and internal teams.

The ideal candidate is highly organized, customer-focused, and proficient with computers, with a preference for familiarity with auto and trucking operations.

Formación

• Must have High School Diploma or GED.
• Must be highly organized and detail oriented.
• Customer focused with strong interpersonal skills.
• Ability to solve complex problems and make sound decisions.
• Proficient with computers and common software.
• Familiarity with auto and trucking concepts is preferred.

Responsabilidades

• Manage and oversee the shop's workflow and schedule.
• Call customers to advise about service changes or delivery times.
• Coordinate with service team on parts ordering and availability.
• Prepare repair orders by describing symptoms, problems, and causes, and required repairs.
• Check progress of repairs throughout the day.
• Handle inbound inquiries about work in progress via telephone.
• Review repair orders to ensure completion of work.
• Assist with other projects as needed.

Conocimientos

Highly organized

Detail oriented

Customer focused

Problem solving

Computer savvy

Auto & trucking familiarity (preferred

Educación

High School Diploma or GED

Descripción del empleo

Job Responsibilities for Service Advisor:

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed

Required Skills for Service Advisor:

• High School Diploma or GED
• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking, preferred