Service Advisor

Rush Enterprises, Inc; Boise (ID); In loco; USD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K plan

Stock purchase program

Performance incentives

Training and advancement

Descrizione del lavoro

Rush Truck Centers in Boise, ID is hiring a Service Advisor to drive service operations for commercial trucks and equipment. You will gather customer needs, perform walk-arounds, and diagnose using J-Pro, referencing prior service history to propose required repairs.

You will explain maintenance requirements per manufacturer specs, document issues clearly, and secure customer signatures. You’ll establish timelines with the shop and coordinate payments and approvals, ensuring accurate repair

Competenze

• High school diploma or GED required.
• One year of service experience preferred or equivalent.
• Valid manufacture training where applicable.

Mansioni

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify information.
• Connect to J-Pro and perform on-the-spot diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Write up and verify customer vehicle problems; obtain signatures.
• Set promised time based on shop workflow and communicate with foreman.
• Handle payment method and credit approval if needed.
• Create and manage repair orders and keep customer informed of progress.

Conoscenze

Customer service

Communication

Problem solving

Formazione

High School Diploma / GED

Descrizione del lavoro

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate USD $55,000.00/Yr.

Maximum Pay Rate USD $65,000.00/Yr.