Service Advisor

Mt. Washington Pediatric Hospital; Boerne (TX); On-site; USD 67,000 - 89,000; Full time

Benefits offered by this job

Closed Sundays

Paid Training

Internal Promotion Opportunities

Unlimited Earning Potential

Growth-Focused Environment

401(k) Retirement Plan

Paid Vacation & Holidays

Job summary

Principle Hyundai Boerne is seeking a motivated Service Advisor to guide customers from check-in through delivery, building lasting relationships and educating them on recommended services.

No prior automotive service experience is required; we offer comprehensive training, a dynamic team, and an environment with unlimited earning potential and growth opportunities. The role supports a five-day week with Sundays closed and a strong emphasis on customer satisfaction.

Qualifications

• Provide excellent customer service and build relationships.
• Explain maintenance needs clearly to customers.
• Navigate service process and follow up to ensure satisfaction.

Responsibilities

• Greet customers on arrival and document concerns.
• Identify service needs and propose appropriate maintenance/repairs.
• Explain timelines, pricing, and repair processes to customers.
• Serve as main contact during the service visit with proactive updates.
• Coordinate with technicians to complete repairs on schedule.
• Schedule service appointments and manage repair orders to boost productivity.
• Follow up after service to encourage repeat business.
• Maintain accurate customer records in dealership systems.
• Meet or exceed service-related goals for satisfaction and retention.
• Stay current on maintenance recommendations and service campaigns.

Skills

Customer service

Communication

Problem solving

Organizational skills

Coachable

Professional appearance

Attention to detail

Driven

Job description

• Base Pay $6,000.00 - $8,000.00 / Month

Contact information

• Name Talent Team
• Email [e-mail]

Description

Top Performers Earn Well Into Six Figures

Build a Career Where Your Effort Determines Your Income

At Principle Hyundai Boerne, we're looking for motivated, customer-focused professionals who want more than just a job, they want a career with unlimited earning potential, growth opportunities, and a company that invests in their success.

Whether you have automotive sales experience or come from retail, hospitality, banking, wireless sales, customer service, or another relationship-focused industry, we provide the training, tools, and leadership support to help you thrive.

If you're competitive, driven, and enjoy helping people make important life decisions, we'd love to meet you.

Why Join Principle Hyundai Boerne?

Unlimited Income Potential

• Top performers consistently earn well into six figures
• Performance-driven compensation with no cap on earnings

Work-Life Balance

• Closed on Sundays
• Additional day off during the week
• Five-day workweek
• 401(k) Retirement Plan
• Paid Vacation & Holidays
• Employee Vehicle Purchase & Service Discounts
• Maternity Leave

We believe in promoting from within. Through ongoing development and Stagen Leadership programs, you'll have opportunities to grow into leadership and management positions.

What You’ll Do

• Build lasting relationships with customers by delivering an exceptional service experience from vehicle check-in through delivery.
• Listen to customers' concerns, accurately identify their service needs, and recommend appropriate maintenance and repair solutions.
• Clearly explain recommended services, timelines, pricing, and repair processes to help customers make informed decisions.
• Serve as the primary point of contact throughout the service visit, providing timely updates and proactive communication.
• Coordinate with technicians to ensure repairs are completed accurately, efficiently, and on schedule.
• Schedule service appointments and effectively manage repair orders to maximize shop productivity and customer satisfaction.
• Follow up with customers after service to ensure complete satisfaction and encourage future business.
• Maintain accurate customer records and repair order documentation within dealership management systems.
• Meet or exceed departmental goals related to customer satisfaction, sales, repair order growth, and retention.
• Stay current on Hyundai maintenance recommendations, warranty policies, service campaigns, and product updates.
• Collaborate with Service, Parts, and Sales teams to create a seamless ownership experience for every guest.

What We’re Looking For

• A positive attitude and passion for delivering exceptional customer service.
• Strong communication and relationship-building skills with the ability to explain technical information in an easy-to-understand manner.
• A customer-first mindset with excellent problem-solving and conflict resolution abilities.
• Self-motivated, organized, and able to thrive in a fast-paced environment.
• Coachable with a desire to continuously learn and grow professionally.
• Professional appearance and demeanor.
• Strong attention to detail and follow-up skills.
• Previous automotive service advising, customer service, or sales experience preferred, but not required.
• Valid driver's license with an acceptable driving record.
• Ability to pass background and drug screening requirements.

Who We Are

Our Purpose

Helping people move through life in a meaningful way.

At Principle Hyundai Boerne, we believe great people create great experiences. We are committed to building lasting relationships with our customers, associates, and community through integrity, service, and genuine care.

Our team members aren't just employees—they're part of a culture focused on personal growth, professional development, and making a meaningful impact every day.

Why Principle?

• Closed Sundays
• Paid Training
• Internal Promotion Opportunities
• Unlimited Earning Potential
• Growth-Focused Environment

Requirements

The Service Advisor is a front line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.

Responsibilities of the Service Advisor:

• Enthusiastically greet the service customers upon arrival.
• Effectively document service concerns.
• Ability to initiate automotive service and repairs by ascertaining performance problems and service requests.
• Coordinate with Certified Technicians to address service concerns.
• Communicate with customers throughout the service process.
• Must meet and exceed service goals set by management.
• Exceed the customer’s expectations as to the overall experience.

Qualifications of the Service Advisor:

• Are you energetic and outgoing?
• No experience needed.
• Must be proficient in English.
• Professional personal appearance.
• Ability to work comfortably with the public.
• Valid state of residence driver’s license.

Summary

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; use of hands to hold, handle or feel; and able to reach with hands and arms. The employee frequently is required to talk, hear, walk, climb or balance; stoop, kneel, crouch or crawl. The employee occasionally required to. The employee must regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 50 pounds; and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.

Principle Automotive maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE