Service Advisor

Hallmark Hyundai Birmingham; Birmingham (AL); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Hallmark Hyundai Birmingham is seeking a Service Advisor who values transparency, clear communication, and helping customers above all else. You will act as the intermediary between clients and technicians, handling vehicle maintenance requests, providing estimates, and scheduling repairs.

You’ll greet guests, explain repairs in plain language, coordinate appointments, and ensure accurate invoicing and customer follow-up to build trust and loyalty.

Competenze

• High school diploma or equivalent; some roles may prefer a bachelor’s degree.
• Automotive knowledge of mechanics, parts, and common repairs is crucial.
• Strong written and verbal communication to interact effectively with customers, technicians, and management.
• Excellent interpersonal skills, patience, active listening, and ability to build trust with clients.
• Proficiency with computers and repair-order software.

Mansioni

• Greet customers, listen to vehicle concerns, and explain repairs clearly.
• Schedule appointments and coordinate repair orders.
• Provide cost estimates and discuss alternatives with customers.
• Communicate findings between customers and technicians.
• Ensure a positive customer experience with follow-up and issue resolution.

Conoscenze

Automotive knowledge

Communication skills

Customer service

Technical skills

Organizational skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Overview

Level

Experienced

Position Type

Full Time

Job Shift

Day

High School

Travel Percentage

None

Category

Description

Stop "Selling Service." Start Building Trust.

We are hiring a Service Advisorwho values transparency, clear communication, and enjoys helping people above all else. If you are tired of high-pressure sales targets that force you to recommend unnecessary repairs, and you want to build a career based on honesty, education, and modern convenience, you belong here.

A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.

General responsibilities are as follows:

• Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
• Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
• Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
• Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
• Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
• Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.

What You’ll Do

• Advocate for the Driver: Greet guests, actively listen to their vehicle concerns, and advocate for their needs throughout the repair lifecycle.
• Demystify the Shop Floor: Use digital inspection tools to text vehicle health reports, prioritizing what is urgent versus what can wait.
• Own the Experience: Manage expectations regarding parts availability, repair timelines, and alternative transportation (shuttles, loaners, rideshare).
• Deliver Peace of Mind: Review invoices line-by-line upon pickup so customers leave feeling confident, informed, and respected.

Ready to Elevate the Service Experience?

Previous automotive service advising experience is a plus, but if you have a strong background in hospitality, retail, or tech support and possess exceptional empathy, we want to talk to you.

Qualifications

• A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
• Automotive Knowledge- A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
• Communication Skills- Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
• Customer Service- Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
• Technical Skills- Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
• Organizational Skills-The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.

Who You Are

• The Calm in the Storm: You know that a broken-down car is stressful. You excel at reassuring customers, translating complex mechanical jargon into clear, simple language, and keeping them updated.
• Digital Communicator: You are comfortable using modern tech like digital vehicle inspections (DVIs) to send photo and video proof of recommendations directly to customers' phones.
• A Consultant, Not a Counter Clerk: You act as a trusted advisor, helping customers prioritize safety-critical repairs today while planning out maintenance budgets for tomorrow.
• A Problem Solver: You orchestrate the workflow between the customer and our technicians, ensuring accurate timelines and a smooth process.