Service Advisor

Bob Boyte Chevy; Biloxi (MS); On-site; USD 40,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Career growth

Employee vehicle purchase discounts

Supportive work environment

Job summary

Bob Boyte Chevy in Biloxi, MS is seeking a dedicated Service Advisor to join our team. You will be the primary link between customers and the service department, ensuring excellent service throughout vehicle maintenance and repair.

You will greet customers, schedule appointments, explain repairs, prepare estimates, and coordinate with technicians. Benefits include competitive pay, health, dental and vision insurance, PTO and holidays, growth opportunities, employee vehicle discounts, and a

Qualifications

• Proven experience as a Service Advisor or similar role in the automotive industry.
• Strong communication and customer service skills.
• Ability to explain technical information in a clear and understandable manner.
• Organizational skills with attention to detail.
• Proficiency with computer systems and software related to service management.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet customers and assess their service needs accurately and professionally.
• Schedule appointments and coordinate with technicians to ensure timely service delivery.
• Provide detailed explanations of vehicle problems and service recommendations to customers.
• Prepare and review repair orders and service estimates with customers.
• Maintain accurate records of customer interactions and vehicle service history.
• Follow up with customers regarding service status, recalls, and maintenance reminders.
• Collaborate with the parts department to ensure availability of needed parts for repairs.
• Handle customer concerns and resolve service-related issues promptly.

Skills

Customer service

Communication skills

Explain technical information

Organizational skills

Service management software

Driver's license

Job description

BobBoyte Chevy is seeking a dedicated Service Advisor to join our team in Biloxi, MS. In this role, you will be the primary point of contact between our customers and the service department, ensuring exceptional customer service and efficient communication throughout the vehicle maintenance and repair process.

Responsibilities

• Greet customers and assess their service needs accurately and professionally.
• Schedule appointments and coordinate with technicians to ensure timely service delivery.
• Provide detailed explanations of vehicle problems and service recommendations to customers.
• Prepare and review repair orders and service estimates with customers.
• Maintain accurate records of customer interactions and vehicle service history.
• Follow up with customers regarding service status, recalls, and maintenance reminders.
• Collaborate with the parts department to ensure availability of needed parts for repairs.
• Handle customer concerns and resolve service-related issues promptly.

Requirements

• Proven experience as a Service Advisor or similar role in the automotive industry.
• Strong communication and customer service skills.
• Ability to explain technical information in a clear and understandable manner.
• Organizational skills with attention to detail.
• Proficiency with computer systems and software related to service management.
• Valid driver's license and reliable transportation.

Benefits

• Competitive salary ranging from $40,000.00 to $90,000.00 per year.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Opportunities for career growth and advancement within Bob Boyte Chevy.
• Employee vehicle purchase discounts.
• Supportive and friendly work environment.

About the Company

Bob Boyte Chevy has been a trusted automotive dealership in Biloxi, MS, committed to excellent customer service and quality vehicle care. Our team strives to maintain a welcoming atmosphere where employees and customers alike feel valued. Join us to be part of a dynamic company dedicated to serving its community and growing its workforce.