Service Advisor

Oliver Ford of Bennington; Bennington (VT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, Medical and Dental

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Job summary

Oliver Ford of Bennington seeks a Service Advisor to greet customers, listen to needs, and schedule appointments. The role includes setting up loaner cars and verifying warranty status before maintenance.

The team emphasizes a friendly, customer-focused culture at a Ford dealership with opportunities for growth and a flexible schedule. Equal opportunity employer committed to diversity.

Qualifications

• High school diploma or equivalent.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Proven record of achieving exceptional customer satisfaction.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Positive, friendly attitude.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Past experience as a service advisor,

Education

High school diploma or equivalent

Tools

Computer skills

Job description

We are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify warranty orextended warranty on vehicles before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Pay

• Starting at $700 a week plus commission.

Benefits

• Health, Medical and Dental
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• High school diploma or equivalent
• Past experience as a service advisor, assistant lane manager or service consultant
• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.