Service Advisor

Gerry Lane Cadillac; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading automotive dealership as a Service Advisor, where you will be the first point of contact for customers in the service lane. This role emphasizes excellent customer service and the ability to manage technician schedules effectively. With a focus on creating memorable customer experiences, you will thrive in a supportive environment that values growth and development. Enjoy competitive compensation, benefits, and a culture that promotes from within.

Benefits

Competitive Compensation

401K With Company Match

Vision / Dental / Health Insurance

Bonus Incentives

Paid Training

Great Culture

Promote From Within!

Qualifications

• Entry-level position with a focus on customer service and communication skills.

Responsibilities

• Oversee flow of Service Lane and ensure prompt service.
• Provide concierge support for owner inquiries.
• Distribute work effectively among technicians.

Skills

Organized

Friendly

Time Management

Communication

Job description

Join to apply for the Service Advisor role at Gerry Lane Cadillac

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have previous experience in customer service, retail sales, restaurant industry, or hospitality.

At Gerry Lane Enterprises, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge area for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

Are you looking for a job that combines competitive pay with a good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

What We Offer:

• Competitive Compensation
• 401K With Company Match
• Vision / Dental / Health Insurance
• Bonus Incentives
• Paid Training
• Great Culture
• Promote From Within!

Responsibilities

• Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure proper handling.
• Ensure that the daily inventory of technicians' time is efficiently sold to service customers.
• Distribute work between technicians effectively.

Qualifications

• Organized and friendly personality
• Ability to manage others
• Time management skills
• Excellent communication skills with customers
• Professional, well-groomed appearance
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing