Service Advisor

Russell Barnett Ford; Winchester (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Russell Barnett Ford in Winchester, TN is seeking a proactive Service Advisor to greet customers, capture vehicle information, and clearly report symptoms. You will prepare labor and parts estimates, schedule maintenance, and monitor progress while keeping customers updated.

Prior Ford dealership exposure is a plus, and a strong focus on service excellence is essential. We value integrity, teamwork, and a long-term career mindset, offering flexible hours, health insurance, PTO, and 401(k) to

Qualifications

• Must be able to identify vehicle issues quickly and report symptoms clearly.
• Experience communicating with customers and documenting vehicle information.
• Familiarity with automotive systems and service procedures.
• Proven record of achieving high customer satisfaction.
• Experience as service advisor or related role preferred.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time for customers.
• Monitor progress of each vehicle and update customers.
• Verify final invoice matches work performed.
• Explain all completed work and charges to customers.

Skills

Problem identification

Automobile knowledge

Customer satisfaction

Communication

Computer skills

Teamwork

Positive attitude

Ability to learn

Physical stamina

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay


• Flexible Working Hours


• Health Insurance


• PTO & Sick Leave


• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus


• Ability to identify the problem quickly


• Knowledge of automobiles


• Proven record of achieving exceptional customer satisfaction


• Past experience as a service advisor, assistant lane manager or service consultant


• Very energetic personality


• A desire for a long-term career with a growing organization


• Personal and professional integrity


• Computer skills and willingness to learn new programs


• Ability to learn new technology and repair and service procedures and specifications


• Minimum of 1 year in service department


• Ability to lift 50 pounds and work on your feet for extended periods of time


• Ability to work in a fast-paced environment


• Basic computer skills


• Positive, friendly attitude


• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.