Automotive Service Advisor

L0354 Clear Lake Infiniti; Houston (TX); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Zusammenfassung

Lithia & Driveway in Houston is hiring a Service Advisor to act as the liaison between customers and technicians. You will prepare repair orders, obtain approvals, and ensure customers understand recommended services and warranties.

This role emphasizes clear communication and a memorable customer experience. The position requires prior Service Advisor or writer experience, a professional demeanor, and the ability to explain technical terms to non-technical customers.

Qualifikationen

• Previous Service Advisor/Service Writer experience
• Polished and professional demeanor
• Bilingual is a plus
• Ability to communicate technical terms to a non-technical audience
• Create a truly memorable experience for our customers
• Ability to work well in a team environment
• Valid Driver's License with acceptable driving record

Aufgaben

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Kenntnisse

Service Advisor experience

Polished demeanor

Bilingual is a plus

Explain technical terms clearly

Teamwork

Valid Driver's License

Jobbeschreibung

Dealership: L0354 Clear Lake Infiniti Clear Lake Infiniti Now Hiring Service Advisors! If you interested in working in an employee-centric environment that offers tremendous earning potential, benefits, and career advancement, Pay: Salary can vary, base with incentives

Schedule: See Manager Location: This is an on-site position Reports to: Service Manager

What You'll Do

Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses.

What You'll Bring

• Previous Service Advisor/Service Writer experience
• Polished and professional demeanor
• Bilingual is a plus
• Ability to communicate technical terms to a non-technical audience
• Create a truly memorable experience for our customers
• Ability to work well in a team environment
• Valid Driver's License with acceptable driving record

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!