SERVICE ADVISOR

Jim Ellis Maserati; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Weekly Pay Checks + Bonuses

Employee discounts on products and services

Medical, Dental, and Vision Insurance

401k

Paid Time Off

Closed on Sundays + Holidays

Job summary

A reputable automotive dealership in Atlanta is seeking a Service Advisor to bridge communication between customers and technicians. The role requires previous experience in a similar position, a high school diploma, and a valid Driver’s License. Employees will enjoy competitive pay, bonuses, and a range of benefits, including medical insurance and paid time off. Join a supportive workplace committed to excellent service and employee advancement opportunities.

Qualifications

• Previous Service Advisor experience is preferred.
• Must be authorized to work in the US.
• Must have a valid Driver’s License.

Responsibilities

• Serve as the communicator between the customer and technician.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor.

Skills

Customer communication

Multi-tasking

Basic mechanical understanding

Education

High school diploma or equivalent

Tools

CDK

Job description

Service Advisor at Audi Atlanta

What Jim Ellis Can Offer You

• Weekly Pay Checks + Bonuses based on performance
• Employee discounts on products, services, and vehicle purchases
• Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off
• Employee Referral Program of up to $500 per referral
• Medical, Dental, and Vision Insurance
• 401k
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Highly competitive pay and productive shop
• Paid Training
• Long-term and Short-term Disability
• Employee Assistance Program
• $10,000 company‑paid life insurance for full‑time employees (additional coverage available)
• Continued Education with Dale Carnegie and DeVry University

Your Responsibilities & Essential Job Duties

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Confirm and offer resolution to customer concerns
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Minimum of 18 years of age to be able to drive for the company
• Previous Service Advisor experience is preferred
• CDK experience is preferred
• Ability to multi‑task in a fast‑paced work environment
• Basic mechanical understanding of a vehicle

We are an Equal Opportunity Employer. All applicants must submit to and pass pre‑employment testing to include background check, drug screening and MVR.