Service Advisor

Ardmore Toyota; Ardmore (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Ardmore Toyota in Ardmore, PA is seeking a Service Advisor to schedule service work and communicate clearly with customers. You will be the dealership's first-line service representative, ensuring a positive and professional customer experience.

In this role you’ll oversee service orders, coordinate with technicians, answer questions about warranties and repairs, and help drive service sales while upholding the dealership’s standards.

Qualifications

• Must be organized and friendly with strong interpersonal skills.
• Proven ability to manage others and coordinate work flow.
• Excellent time management and communication with customers.
• Track record of delivering high customer satisfaction and sales results.

Responsibilities

• Schedule service work and manage Drive Lane flow to ensure prompt, courteous service.
• Own the customer's experience by handling follow-up tasks that leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is efficiently allocated and service capacity is optimized.
• Distribute work among technicians and answer questions about vehicle problems, warranties, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and order parts as needed.
• Oversee warranty claims administration and supervise the service department.

Skills

Organized

Manage others

Time management

Customer communication

Professional appearance

Sales history

Customer satisfaction

Team oriented

Independent worker

Clean driving

Job description

Job Description:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are the Paul Automotive Group. We enjoy building lifelong relationships by sharing a common responsibility to exceed all expectations of our customers and ourselves. Since 1905, our purpose has been delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. Our employees are the foundation of our success – and we want you to be a part of it!

We employ knowledgeable and capable people that have a genuine caring for customer’s time and are loyal to our mission. We have efficient processes and executions that create a stress-free experience every time.

Why Us:

We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits – all while promoting a culture that values family, diversity and teamwork.

It’s simple really – we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.

Why You:

You’re not just looking for a paycheck, you’re looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.