Service Advisor

Central City Toyota; Ardmore (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Paul Automotive Group is seeking a Service Advisor in Ardmore, PA to coordinate service appointments and greet customers. You will drive service lane flow, ensure courteous interactions, and handle owner inquiries both in person and by phone to deliver a positive experience.

Responsibilities include supervising technician time, advising on repairs, and maintaining dealership standards while promoting policy compliance. Join a team focused on customer satisfaction and community commitment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and multitasking.
• Fantastic communication with customers.
• Professional appearance and reliable driving record.

Responsibilities

• Schedule service work in the service department and upsell needed services.
• Be the first-line customer-relations and service representative.
• Oversee drive lane flow and ensure prompt, courteous service.
• Provide concierge support for owner inquiries, in person or by phone.
• Allocate technician time efficiently and manage warranty claims.

Skills

Organized

People management

Time management

Communication skills

Customer service

Job description

Job Description:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are the Paul Automotive Group. We enjoy building lifelong relationships by sharing a common responsibility to exceed all expectations of our customers and ourselves. Since 1905, our purpose has been delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. Our employees are the foundation of our success – and we want you to be a part of it!

We employ knowledgeable and capable people that have a genuine caring for customer’s time and are loyal to our mission. We have efficient processes and executions that create a stress-free experience every time.

Why Us:

We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits – all while promoting a culture that values family, diversity and teamwork.

It’s simple really – we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.

Why You:

You’re not just looking for a paycheck, you’re looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.