Service Advisor

Gulf Coast Auto Park; Angleton (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K Retirement Savings Plan

PTO

Discounts on vehicle purchases

Advancement opportunities for high-per

Job summary

Gulf Coast Toyota in Angleton, Texas is seeking an Experienced Service Advisor. You will greet customers, understand repair needs, and serve as the liaison between customers and our service technicians to ensure timely updates and clear estimates for pickup.

Responsibilities include upselling services, explaining repairs and costs, handling customer concerns, and maintaining high CSI scores. A strong customer-service mindset and prior advisor experience are valued.

Qualifications

• Customer Service experience is a must.
• Prior Service Advisor experience is a plus.
• Experience with Reynolds & Reynolds DMS is a plus.

Responsibilities

• Greet customers with a smile and understand repair needs.
• Act as liaison between customer and service technicians.
• Keep customers updated on repair times, estimates, and pickup times.

Skills

Customer service

Upselling

Communication

Tools

Reynolds & Reynolds DMS

Job description

Experienced Service Advisor - Gulf Coast Toyota

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

Customer Service Experience is a must
Prior Service Advisor Experience is aplus
Experience with Reynolds & Renolds DMS is a plus

On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The Rewards:

• A competitivepay plan
• A great working environment where you’ll be supported by a team of professionals
• 401K Retirement Savings Plan
• PTO
• Discounts on vehicle purchases
• Advancement opportunities for high performers

The requirements:

• Previous experience in a similar role would be highly desirable

About our Company:

Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area. From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none. We strive to make your career with Gulf Coast a good one - until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

If you’re looking for a rewarding career using your outstanding customer service skills,