Service Advisor

Lithia & Driveway; Ames (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision

Paid Holidays & PTO

401(k) Retirement Plan

Life Insurance

Lithia Learning Center

Job summary

Lithia Nissan of Ames, part of Lithia & Driveway, invites you to join our service team as a Service Advisor. You will greet customers, identify vehicle concerns and coordinate repair work with technicians.

This role requires 1+ years in automotive service or related customer-facing work. You will review estimates, obtain approvals, and keep customers updated from drop-off to delivery; a flexible schedule including evenings and weekends is required.

Qualifications

• 1+ years of experience in automotive service or related customer-facing role.
• Familiar with dealership operations and customer service processes.
• Ability to explain maintenance needs, pricing and timelines clearly.
• Experience handling repair orders and service estimates.
• Strong communication and multitasking skills.

Responsibilities

• Greet service customers and identify vehicle concerns.
• Create accurate repair orders and service estimates.
• Review maintenance needs, pricing, and repair timelines.
• Obtain customer approval for recommended repairs.
• Coordinate repair progress with Service Technicians.
• Keep customers updated through vehicle delivery.

Skills

Customer service

Automotive knowledge

Communication

Education

High School diploma or equivalent

Tools

CDK

ADP

Reynolds & Reynolds

Job description

Dealership:L0191 Lithia Nissan of AmesNissan of AmesInterested in Joining Lithia & Driveway as a Service Advisor?Let's Stay Connected!We're always interested in hearing from experienced individuals who want to build a career in automotive and help us deliver Auto Done Easy for our customers. This evergreen posting is an opportunity to express your interest in future openings across our dealership network. While we may not have an immediate opportunity available, we encourage you to apply and join our talent community for consideration as positions become available.Pay: To be discussed during in-person interviewsSchedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.Reports to: Service ManagerWhy Join Our Team?Join a highly rated Nissan dealership recognized by customers for knowledgeable service.Be part of a team known for creating smooth, positive customer experiences across sales and service.Represent the trusted brand while serving customers throughout Ames and the surrounding Central Iowa communities.Work in a customer-focused dealership environment where teamwork, efficiency, and relationships matter.Build your automotive career with a team that has earned thousands of positive customer reviews and repeat business.What You'll DoGreet service customers and identify vehicle concernsCreate accurate repair orders and service estimatesReview maintenance needs, pricing, and repair timelinesObtain customer approval for recommended repairsCoordinate repair progress with Service TechniciansKeep customers updated through vehicle deliveryWhat You'll Bring1+ years of experience in automotive service, dealership operations, customer service, or a related customer-facing roleManage repair orders, service estimates, and customer authorizationsComfortable explaining vehicle maintenance recommendations, pricing, and service timelines to customersCoordinate multiple active repair orders between customers and Automotive Service TechniciansFamiliarity with dealership management systems such as CDK, ADP, Reynolds & Reynolds, or similar softwareWorking knowledge of basic automotive repair terminology, and multi-point inspectionsMaintain accurate customer, vehicle, and service documentation in a service departmentValid driver's license and acceptable driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.