Service Advisor

Allegheny Trucks Inc; Altoona (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Base pay + competitive commission plan

401(k) with aggressive company match

Health Insurance with Dental and Vision available

Company paid Life Insurance

Paid vacation and holidays

Paid uniforms

Great work environment

Paid uniforms

Great work environment

Job summary

A heavy-duty truck dealership is looking for an experienced Service Advisor to join their team in Altoona, Pennsylvania. Responsibilities include greeting customers, scheduling appointments, and providing quotes. Ideal candidates should possess strong problem-solving, communication, and organizational skills. The company offers a competitive pay plan, 401(k) matching, health insurance, and ongoing training opportunities.

Qualifications

• Ability to earn customer trust through empathy and patience.
• Strong multitasking skills.
• Propose solutions through informed decisions.

Responsibilities

• Greet customers and schedule appointments.
• Explain technical findings to customers for repairs.
• Work with all departments to ensure smooth repair processes.

Skills

Problem solving

Strong communication skills

Organizational skills

Listening skills

Multitasking

Job description

We are currently seeking an experienced Service Advisor to join our team!

Allegheny Trucks, Inc. is a family owned and operated Heavy Duty Truck Dealership founded in 1978 by Larry M. Hale. We offer new and use International Truck sales, Idealease Truck leasing and rentals, parts and tire departments and a service department that is open 7 days a week. We specialize in heavy duty truck towing and roadside assistance 24/7. We know trucks and we promise to serve our customers better than anybody else!

Apply today to learn more about this exciting career opportunity!

BENEFITS:

• Base pay + competitive commission plan
• 401(k) with aggressive company match
• Health Insurance with Dental and Vision available
• Company paid Life Insurance and Short term Disability
• Long Term Disability available (employee paid)
• Paid vacation and holidays
• Paid uniforms
• GREAT work environment

Responsibilities:

• Greet customers, schedule appointments, create repair orders, and provide customer with quotes and invoices
• Customer advocate, explain technical findings to customer to obtain approval of repairs and status updates
• Strong communication skills are a MUST
• Work with all departments in the dealership to ensure a smooth repair process

Qualifications:

• Be a problem solver, earn customer trust through empathy, patience and strong listening skills
• Propose solutions through informed decisions to ensure a successful outcome
• Strong organizational skills and ability to multitask

Training:

• We provide in house, on the job training for the right person
• Candidate will need to complete International online and in person training, travel required
• Ongoing training will be essential for success in this position

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.