Assistant Service Manager

Selking-International-Trucks; Greensburg (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Retirement plan

Vision insurance

Job summary

Selking International in Greensburg, IN, is seeking a Service Advisor/Service Manager to lead a busy heavy-duty truck service department. You will coordinate repairs, review technician notes and orders, and work with OEM support to resolve warranty issues.

The role emphasizes customer-first service, accurate scheduling, and team leadership to maintain service quality. The position requires 3–5+ years in a truck service environment, with strong communication and multitasking abilities.

Qualifications

• 3–5+ years in a heavy-duty truck service department or dealership setting.
• Strong customer-service and communication skills for handling complaints professionally.
• Ability to dispatch, prioritize repairs, and schedule workflow efficiently.

Responsibilities

• Dispatch and prioritize repair work based on needs and availability.
• Review technician findings, estimates, and orders for accuracy.
• Collaborate with OEM support and warranty departments on complex issues.
• Train and guide technicians, monitor KPIs, and manage workflow.

Skills

Customer service

Communication

Multitasking

Team coordination

Problem solving

Education

High school diploma

ASE certification

Tools

Dealer management system

OEM diagnostic programs

Microsoft Office

Job description

Selking International is a family-owned commercial truck dealership proudly serving Indiana, Ohio, and Michigan for over 55 years. With multiple full-service locations, we provide new and used truck sales, parts, service, leasing, and financing solutions—built on long-standing customer relationships and a commitment to keeping businesses moving.

We’re building teams across our locations where professionals are supported, developed, and given the tools to succeed in a stable, growth-focused environment rooted in integrity and service.

Core Job Requirements

• 3–5+ years of experience in a heavy-duty truck service department, preferable dealership experience.
• Strong understanding of Class 6–8 trucks, diesel engines, transmissions, aftertreatment systems, electrical systems, brakes, and general repairs.
• Ability to dispatch and prioritize repair work based on customer needs, technician availability, parts availability, and promised completion times.
• Ability to review technician stories, diagnostic findings, estimates, and repair orders for accuracy and completeness.
• Ability to work with OEM technical support and warranty departments when difficult repairs or warranty issues arise.
• Strong customer-service and communication skills, including handling customer complaints and difficult situations professionally.
• Ability to identify opportunities for additional repairs and maintenance while maintaining customer trust.
• Strong computer skills and ability to learn and use dealer management systems, OEM diagnostic programs, warranty systems, and Microsoft Office.
• Ability to communicate effectively with technicians, service advisors, parts personnel, sales, management, and customers.
• Ability to assist with technician training, performance issues, scheduling, and workflow management.
• Must be organized and able to multitask in a fast-paced environment.
• Valid driver's license and ability to safely operate and road-test commercial vehicles as required.
• CDL preferred, but not necessarily required.
• Ability to work extended hours or adjust schedule when business demands require it.

Preferred Qualifications

• Dealership experience with International, Freightliner, Kenworth, Peterbilt, Volvo/Mack, or similar heavy-duty trucks.
• Experience with Cummins, Detroit, International, Volvo/Mack, PACCAR, and other diesel engines.
• Experience with Allison, Eaton, and automated manual transmissions.
• Experience with OEM diagnostic systems such as International, Cummins, Detroit, Allison, Eaton, or Bendix.
• Warranty administration experience.
• Previous experience as a Service Advisor, Lead Technician, Shop Foreman, Service Foreman, or Assistant Service Manager.
• CDL or previous commercial truck driving experience.
• Experience tracking department KPIs such as hours per RO, effective labor rate, technician efficiency, productivity, gross profit, and customer-pay/warranty mix.

Join our Customer driven & Customer focused team!

• Competitive Pay
• Pay will be determined on experience
• BENEFITS PACKAGE. We offer competitive medical, dental and vision plans.
• Optional 401K retirement program with company match up to 4%.

With Selking International, you get the stability of a strong company focused on growth. Selking International is committed to advanced training and development, we offer small company flexibility with large company opportunities.

Between all eleven dealership locations,Selking International offers truck sales, parts, service, lease & rental, mobile maintenance and a body and paint shop. We have grown, evolved and specialized in providing our customers with outstanding customer service to meet their truck and equipment needs. Committed to keeping pace with the rapid changes taking place in the industry while providing our customers the outstanding service they have come to expect. To learn more about us and why you should join our team, visit www.selkinginternational.com

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance