Service Adviser

Legend Motors Of Waterford Inc; Waterford Charter Township (MI); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Flexible schedule

Opportunity for advancement

On-the-job training

Job summary

A leading Michigan car dealership is seeking an experienced Service Advisor to oversee customer operations. The ideal candidate will have leadership experience and strong mechanical knowledge. Responsibilities include staff management, budget preparation, and ensuring high-quality service. Benefits include competitive salary, bonuses based on performance, employee discounts, and flexible scheduling.

Qualifications

• Proven experience in a leadership role, preferably as a Service Advisor or similar position.
• Strong knowledge of alignments, transmissions, oil changes, tire service.
• Excellent organizational and time management skills required.

Responsibilities

• Forecast goals and objectives for the service department.
• Hire, train, and monitor service department staff.
• Prepare and manage the annual operating budget for the department.

Skills

Leadership

Cash handling

Mechanical knowledge

Analytical skills

Communication

Problem-solving

Job description

Overview

Legend Motors has a great opportunity for a select person to join one of the largest, fastest growing and award-winning used car dealerships in the state of MI. We offer employee longevity, a great environment and atmosphere and the owner knows your name. Legend Motors has been servicing the community for over 25 years. We are seeking a highly skilled and experienced Service Advisor to join our team. As the Service Advisor, you will be responsible for overseeing and managing the operations of your customer base. This is a leadership role that requires strong strategic thinking, excellent communication skills, and the ability to drive results.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate, counsel and monitor the performance of all service department staff.
• Prepare and administer an annual operating budget for the service department.
• Maintain reporting systems required by general management and the factory.
• Attend managers meetings.
• Monitor and control the performance of the department using appropriate reports, tracking systems and surveys.
• Strive for harmony and teamwork within the department and with all other departments.
• Develop and implement a marketing plan which promotes new and repeat business.
• Understand, keep abreast of and comply with federal, state and local regulations that affect service operations (e.g., hazardous waste disposal, OSHA Right-to-Know).
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Account for all documents; ensure none are missing and all are processed correctly.
• Hold weekly department meetings.
• Direct and schedule the activities of all department employees.
• Facilitate and/or conduct technical training and send employees to appropriate training schools as needed.
• Monitor technicians' daily productivity reports and payroll records.
• Monitor and follow up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Inform repair technicians of time allowances on each repair order.
• Maintain high-quality service repairs and minimize comebacks; conduct periodic spot checks for thoroughness and quality.
• Stay informed about new equipment and tools and recommend purchases.
• Ensure work areas and the customer waiting area are kept clean.
• Establish and maintain good working relationships with vocational and technical schools to enhance recruitment.
• Serve as liaison with factory representatives.
• Ensure proper care, storage and inventory of special tools.
• Ensure customers' service files are up-to-date and readily available for reference.
• Ensure customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Handle customer complaints immediately and according to dealership guidelines.
• Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintain a safe work environment and professional appearance.
• Perform other tasks as assigned.

Qualifications

• Proven experience in a leadership role, preferably as a Service Advisor or similar position.
• Strong knowledge of cash handling, alignments, transmissions, oil changes, tire service, shocks/struts, mechanical knowledge, brake repair, and auto estimating.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to build and maintain relationships with service customers at all levels.
• Demonstrated ability to make sound decisions in a fast-paced environment.
• Professional appearance and a strong desire to excel.

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Parental leave
• On-the-job training
• Paid lunches
• Referral program
• Paid Vacation

Job Type: Full-time Pay: $60-120k per year

Shift: Day shift

Weekly day range: Monday to Friday