Regional Aftermarket Coordinator

Koenig Equipment; Botkins (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Koenig Equipment in Botkins, OH is seeking a Regional Aftermarket Coordinator to support the service and parts organization across locations. You will coordinate requests, schedule work, and provide accurate estimates and timely information to customers and internal teams.

You will use John Deere Dealer Path, CDK IntelliDealer, and Koenig Connect to manage work orders, source parts, and align with Service Managers.

Qualifications

• 2–3 years of experience in a dealership.
• Excellent interpersonal, communication, and computer skills.
• Strong time management and detail orientation with a drive for improvement.

Responsibilities

• Utilize John Deere Dealer Path, CDK IntelliDealer, and Koenig Connect.
• Field, schedule, and assign service requests with clear work orders.
• Coordinate with Parts and Inventory Control to source parts and attachments.
• Assign technicians and ensure timely delivery and trucking requests.
• Monitor workload, support Learning & Development, and mentor staff.

Skills

Interpersonal skills

Communication

Computer skills

Time management

Attention to detail

Continuous improvement

Tools

John Deere Dealer Path

CDK IntelliDealer

Koenig Connect

Job description

Since 1904, Koenig Equipment has been family-owned and setting the standards for the Agriculture, Lawn & Garden, and Construction industries. Our core values of Customer Service, Courage, Learning, Ownership, and Trust support our mission of being the preferred choice of customers, employees, and manufacturers alike. Our reputation of superior Customer support has enabled growth, reinvestment, new and challenging jobs, and shareholder value for over four generations. Koenig is currently searching for an Regional Aftermarket Coordinator based out of the Shared Resource Center in Botkins, OH.

Purpose:

• Facilitates the timely completion of requests for service and parts. Coordinates the flow of information between Sales, Inventory Control, Parts, and Service to provide an accurate view of cost, timing, resources and time required for work. Assists with the scheduling, parts ordering, quoting, and work order administration of related work and monitors work-in-process and outstanding sales orders to free up local personnel to more efficiently serve Customers.

Primary Responsibilities:

• Fully embrace and utilize systems, and related standards, including John Deere Dealer Path, CDK IntelliDealer, and Koenig Connect, etc.
• Field, schedule, and assign internal requests for Service to include the following:
  • Evaluate incoming requests for adequacy of information provided and obtain clarification where needed
  • Create work orders to include accurate estimates of start dates, time required, and completion dates
  • Coordinate with Parts to source needed parts in advance of work beginning.
  • Coordinate with Inventory Control to source needed attachments in advance to work beginning
  • Assign appropriate technicians for completion of work based upon direction from Service Managers and Service Writers
  • Ensure necessary requests related to delivery have been made and that Trucking requests are released timely
• Monitor service workload for assigned locations and identify opportunities to re-balance workload
• Monitor work in process and open sales and parts orders for assigned locations and engage local personnel in securing assistance to ensure timely completion of aged and/or completed items
• Assist Learning & Development Coordinator and Coordinator of Technician Development in learning path execution for Parts and Service personnel in assigned locations
• Assist with mentoring and coaching of Service Writers and Administrators for assigned locations
• Other duties as assigned by Regional Aftermarket Manager

Qualifications:

• 2-3 years of experience working in a dealership
• Excellent inter-personal, communication, and computer skills
• Strong time management skills and proven ability to prioritize work
• Excellent attention to detail and a commitment to standards
• Passion for learning and continuous improvement