Service Administrator: Scheduling, WOs & Warranty

Koenig Equipment; Amelia (OH); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Training and professional development

Career advancement within a growing

Job summary

Koenig Equipment in Amelia, Ohio is seeking a detail-oriented Service Administrator to support our service operations. You will coordinate service work, assist technicians, manage work orders, and process warranty claims while ensuring clear communication with customers, parts personnel, and field staff.

Join a team backed by 120+ years of excellence, with a focus on reliable service, professional development, and opportunities for career growth within a growing agricultural and construction

Qualifications

• Previous experience in a service administration, service writer, or dealership support role.
• Strong organizational, time management, and multitasking abilities.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Ability to work effectively with customers, technicians, and management.

Responsibilities

• Serve as the primary point of contact for customer service requests.
• Gather service information, prepare estimates, obtain approvals, and schedule work.
• Communicate work status, timelines, and changes to customers clearly.
• Create, maintain, and process service work orders from opening to invoicing.
• Coordinate with Service Management to assign work based on technician availability.

Skills

Customer service

Organizational skills

Time management

Communication

Tools

Microsoft Office

IntelliDealer

Job description

Koenig Equipment in Amelia, Ohio is seeking a detail-oriented Service Administrator to support our service operations. You will coordinate service work, assist technicians, manage work orders, and process warranty claims while ensuring clear communication with customers, parts personnel, and field staff.

Join a team backed by 120+ years of excellence, with a focus on reliable service, professional development, and opportunities for career growth within a growing agricultural and construction