Service Administrator – New Germany

Minnesota Inboard Water Sports

Northern (KY)

Hybrid

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

PTO

401(k) Match

Health insurance

FSA

HSA

Life Insurance

Disability Insurance

Job summary

Minnesota Inboard Water Sports is seeking a full-time Administrative Service Advisor for our New Germany Service Department in Minnesota. This role requires handling customer inquiries by phone and email, managing administrative tasks, and supporting service operations in a high-volume setting.

The ideal candidate is organized, communicates well, and is comfortable working under pressure. Experience with our product line and service processes is a plus.

Qualifications

Experience in fast-paced team environments.
Strong interpersonal and communication skills.
Interest in the products we sell and service.
Ability to understand customer needs and communicate effectively.
Excellent time management and organizational skills.
Experience in customer-facing administrative roles with high attention to detail.

Responsibilities

Record vendor and sublet invoices and categorize to repair orders or cost categories.
Receive parts inventory and stock parts.
Process factory warranty claims.
Assist customers by phone and email with service needs.
Write repair orders and schedule service appointments.
Billing and electronic filing.
Communicate service status to customers (ready for pickup).
Obtain approvals to perform additional services as noted by technicians.

Skills

Customer service

Organization

Attention to detail

Excel

Lightspeed EVO

Fast learner

Communication

Tools

Lightspeed EVO

Job description

Minnesota Inboard Water Sports is looking for a full-time Administrative Service Advisor for our New Germany Service Department. Duties include assisting customers on the phone and through email, as well as assisting with the administrative needs and operations of the Service Department. Qualified candidates will have strong organizational skills with the ability to communicate with our customers and team in a positive manner. An understanding of the products we sell and service is a plus. This is a high volume, fast-paced position where the ideal candidate will be accustomed to working in high pressure jobs.

Duties Include:
Recording of vendor and sublet invoices, categorizing to appropriate repair order or cost category, receiving of parts inventory and stocking of parts, processing of factory warranty claims, assisting customers on the phone and through email with their various service needs, writing Repair Orders, scheduling service appointments, billing and electronic filing, communicating with customers on the status of their boat repair or service, including ready to pick up, communicating with customers to obtain approvals to perform additional services on their boat as noted by the technician.

Qualifications:
Ability to work in a fast paced team environment is essential, strong interpersonal and communication skills, general understanding and interest of products we sell and service, ability to understand what customers are looking for and communicate effectively with them, excellent time management and organizational skills in order to keep up with a demanding schedule, experience in customer facing administrative roles with a high attention to detail and organization.

Skills:
Must have strong customer service skills, must be well organized with a strong attention to detail, and a self-starter, proficient with excel and e-mail, lightspeed EVO management software a plus, ability to learn quickly, strong work ethic, and great follow up, knowledge of our products we service.