Service Advisor

Goodhue Boat Company; Meredith (NH); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Employee Discounts

Growth Opportunities

Bonus & Commission

Job summary

Goodhue Boat Company in Meredith, NH is seeking a Full-Time Service Writer & Warranty Administrator to support the Service Manager and oversee day-to-day operations in our marine service department. You will help provide prompt, courteous service for a variety of boats, coordinate with technicians, and manage parts and warranty processes.

The role emphasizes accurate estimates, upselling applicable services, and maintaining strong customer relationships.

Qualifications

• Minimum of 2 years marine service writer experience, preferred.
• Excellent customer service and phone skills are a must.
• Superior selling skills and ability to cross-sell products and services.
• Ability to work under pressure in a fast-paced environment.
• Problem solving skills.
• Marine parts and services knowledge is required.
• Experience with Lightspeed EVO is preferred.
• Intermediate computer skills.

Responsibilities

• Communicate with customers in a professional manner to gather all information for an accurate estimate.
• Consult and sell services applicable to boat type and customer needs.
• Provide customers with a work schedule, updates, and changes.
• Coordinate with customers on transportation of their boat.
• Communicate with technicians to advise on best remedies for repairs.
• Locate, order, and input parts based on technicians' notes.
• Finalize and invoice work orders.
• Ensure each customer has a positive service experience.
• Spend time building relationships with customers.
• Follow up after work is complete.
• Work with vendors to process warranty claims.
• Perform other duties as assigned.

Skills

Customer service

Phone skills

Cross-selling

Problem solving

Marine parts knowledge

Lightspeed EVO

Intermediate computer skills

Education

High School diploma

Tools

Lightspeed EVO

Job description

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

We are looking for a Full-Time Service Writer & Warranty Administrator to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Marina at our Meredith, NH location.

Position Overview

The Service Writer & Warranty Administrator will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats

Primary Responsibilities

• Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate.
• Consult and sell services that are applicable to the type of boat and customer’s needs.
• Provide customers with a schedule of work, updates, and any changes that may occur.
• Coordinate with customers on transportation of their boat.
• Communicate with technicians to inform customers of the best remedies to properly repair their vessel.
• Locate, order, and input parts for customer units based on technicians' notes and diagnosis.
• Finalize and invoice work orders.
• Ensure each customer has a positive service experience.
• Spend quality time building a relationship with the customer.
• Follow up after work is complete.
• Work with vendors to process Warranty claims.
• Perform other duties as assigned.

Required Qualifications

• A minimum of 2 years marine service writer experience, preferred
• Excellent customer service and phone skills are a must.
• Must have superior selling skills and knowledge of how to cross-sell products and services.
• Ability to work under pressure in a fast-paced environment.
• Problem solving skills.
• Marine parts and services knowledge is a must.
• Experience with Lightspeed EVO, preferred.
• Intermediate computer skills.

Physical Requirements

• Ability to work in an active, fast-paced service environment.
• Ability to sit or stand for extended periods of time.
• Must be able to work in various weather conditions.

Education, Licensing & Skills

• High School diploma or equivalent, required.
• Valid Driver’s License, required.
• Boater’s License, preferred.

Work Schedule

• Monday-Friday + Weekends (5 days per week)
• Monday-Friday schedule during off-peak season
• Flexible scheduling

Wages, Compensation And Benefits

• Salaried Position
• Bonus and Commission opportunities available.
• Benefits:

Health, Dental and Vision Insurance

Paid Time Off

Employee Discounts

Growth Opportunities