Service Administrator

Summit Truck Group; Service (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Summit Truck Group in Wichita, KS is seeking a Service Administrator to work with the Service Department to ensure a smooth process for completed customer work orders. You will handle daily customer interactions, incoming calls, and documentation to support efficient service operations.

The role requires attention to detail, organization, and the ability to balance multiple tasks while maintaining a professional, customer-focused approach.

Qualifications

• High school degree required.
• Minimum 2 years experience in truck/automotive service administration.
• Dependability and attention to detail.
• Ability to learn quickly and to work independently.
• Strong organizational skills.
• Ability to plan and manage multiple projects.
• Excellent analytical and communication skills.
• Self-motivated.

Responsibilities

• Review completed work orders for accuracy, including outside purchases, sublet charges, lube, oil, labor and parts.
• Call customers for purchase orders on completed work orders when applicable.
• Maintain and file all necessary documentation for the Service Department.
• Call customers daily when service work is completed.
• Answer incoming service department calls and direct to appropriate staff.
• Handle customer complaints with integrity, refer to appropriate personnel for resolution.
• Maintain a professional appearance and a safe, clean work environment.
• Receive service work COD payments and balance daily cash box.
• Assist with month-end close out and closing warranty work orders, as needed.
• Assist with other projects as needed.

Education

High school diploma

Job description

At Summit Truck Group, one of the country’s leading heavy duty truck dealer groups, our success depends on serving our customers with the best team members in the industry. If your career goals include making a valuable contribution as Service Administrator in an exciting and growing company and working with top professionals in the industry then consider joining our team.

Summit Truck Group in Wichita, KSis seeking an enthusiastic, hard-working, customer-oriented individuals who can work in a team environment as Service Administrator.

The Service Administrator works closely with the Service Department to ensure a smooth process for completed customer work orders. Interacts with Customers daily. Will handle all incoming calls for the Service Department and transfer as necessary to appropriate staff. Responsible for filing and maintaining documentation for the Service Department.

KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:

• Responsible for reviewing completed work orders before closing. Items checked to include outside purchases, sublet charges, lube, oil, machine earnings charges, labor, and parts.
• Responsible for calling customer for purchase order on completed work orders if applicable
• Maintaining and filing all necessary documentation required by the Service Department
• Responsible for calling customers on a daily basis when service work is completed
• Answer incoming service department phone calls to direct the call to the appropriate service staff
• Handle customer complaints with integrity and poise, and when necessary referring customers to the appropriate individual for resolution
• Maintain a professional appearance and a safe, clean work environment
• Responsible for receiving service work C.O.D. payments and balancing daily cash box
• Assist with month end close out
• Assist with closing warranty work orders as required
• Assist with other projects as needed.

QUALIFICATIONS AND EXPERIENCE:

• High school degree required.
• Minimum 2 years experience in truck/automotive service administration.
• Dependability and attention to detail.
• Ability to learn quickly and to work independently.
• Strong organizational skills.
• Ability to plan and manage multiple projects.
• Excellent analytical and communication skills.
• Self-motivated.

Your rewards will be an exciting environment with advancement opportunities at one of the nation’s leading and growing heavy duty truck dealer groups. Summit Truck Group offers great career opportunities, along with a competitive salary, training and a culture where we strive to help our employees to be successful.

About our Company:

Summit Holdings is a privately held company that does business as Summit Truck Group,Summit Bus, and Summit Lease & Rental. The company operates 32 commercial truck andbus dealerships in Arkansas, Kansas, Mississippi, Missouri, New Mexico, Oklahoma,Tennessee and Texas. Summit Truck Group represents and services International®,Kenworth, Volvo, Mack, Ford and Isuzu commercial trucks, and Crane Carrier specialtyvehicles. Summit Truck Group delivers exceptional customer service through its more than 1,300 employees, 440technicians, and 458 service bays.

Summit Truck Group is an Equal Opportunity Employer and a drug-free workplace